CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. Fred Shadding Founder of Visionary Call Center Leaders Forum | Trusted Call Center Outsourcing Advisor & Industry Contributor. EXPERT SESSION – Leaders, 7 Steps to Engage for High Morale and Performance!

Contact Center 120

Contact Center CCNG Morale Coaching 120

Blueship Call Center

NOVEMBER 30, 2022

You might wonder if you should work with an outsourced firm or employ an in-house staff for customer assistance or lead generation on your website using outsource live chat support. Regular exercise and coaching positively impact staff morale and engagement, productivity, and compliance with quality standards.

outsourcing 40

outsourcing Coaching Morale Consulting 40

TechSee

AUGUST 26, 2024

Regular training sessions, simulations, and workshops can keep agents updated with the latest industry trends and best practices, ensuring they are well-prepared to handle any customer issue. A supportive and encouraging workplace boosts morale and motivates agents to perform at their best.

Call Center 124

Call Center Customer Service Average Handle Time Interactive Voice Response 124

TLC Associates

JUNE 20, 2019

Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Outsourced customer care can connect you with offshore and nearshore agents who grasp your customers’ challenges and are prepared to resolve their issues. Calculate Your Outsourcing ROI. Request an ROI calculation !

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

Netomi

JANUARY 5, 2022

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Select VoiceCom Blog

AUGUST 1, 2023

Provide online courses, on-site workshops, and one-on-one coaching or mentoring options to empower them in their roles. Regularly recognise achievements and contributions through feedback and rewards, creating a positive and rewarding work environment that boosts morale and job satisfaction. Look no further than Select VoiceCom!

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

aircall

DECEMBER 13, 2018

Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. Everything an effective customer support representative needs to know can’t be neatly compressed into one two-day workshop. Balancing Channels.

Surveys 54

Surveys Customer Support B2C CRM 54