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How to Boost Productivity and Morale by Eliminating Workplace Friction

Beyond Philosophy

However, if the friction impacts employees and decreases employee morale, it can be a significant problem. In this episode, we delve into workplace friction and its impact on employee productivity and morale with Christophe Martel , founder and CEO of FOUNT. Doing work for money requires a certain amount of friction, right?

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Serving Up Elevated Customer Experiences with Michael Cecchi-Azzolina

ShepHyken

It improves employee morale and connects with customers, making everyone feel appreciated and special. But it takes a truly special person to understand real hospitality and connect person to person.” It’s a simple yet overlooked way to enhance customer and employee interactions and build loyalty.

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Enhancing Customer Service With Personalized Corporate Recognition Strategies

CSM Magazine

Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. The importance of personalization in corporate recognition As a customer service manager, you understand the value of recognizing your team’s efforts.

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Beware Of ‘The Complainers’!

Beyond Philosophy

On a personal level, complaining too much is bad because it reinforces negative thoughts and makes people dread being around you. I was browsing in a shop a few weeks ago and ended up in an extended, one-sided discussion about the difficulty of competing with larger retailers and the owner’s personal health struggles.

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How to Offer Personalized Customer Service Using a Help Desk Software

ProProfs Blog

That gap is called Personalization. Google CEO, Sundar Pichai explained in a company event, “Our goal is to build a personal Google for each and every user. What is Personalized Customer Service. Marketers and customer support experts are always talking about the increasing role of personalization in customer service.

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How to Train and Support Remote Customer Service Employees

Myra Golden Media

The power of reinforcement helps keep new remote agents connected to personal and company success. Designate time to play virtual games to build teamwork and morale. Voicing grievances negatively affects morale. I have dozens of YouTube videos you can use in your training. Provide incentives. This is essential.

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How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover

MiaRec

Not only do you constantly have to train new agents, which often leads to less-than-ideal customer experiences, but you also see the personal toll it takes on an agent. One thing that frustrated me the most was the high agent turnover. The constant stress and lack of work-life balance can result in agent burnout.

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