Morale Personalization Seminar 
Myra Golden Media
JULY 29, 2019
These are all signs that we’re burned out or morale is very low. I’ve had depleted employees, and I’ve been the used up person (even in my current position). I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars.
ShepHyken
JANUARY 29, 2021
Get to know the customer personally. Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines. That being the case, morale boosting and team building events should become the norm at your company. Happy agents set the tone for good customer experiences.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
SEPTEMBER 13, 2024
Companies across industries are realizing that their most valuable asset is their people, and investing in their growth not only enhances skills but also boosts morale, productivity, and retention. Workshops and Seminars : These offer opportunities for interactive learning and networking.
Outsource Consultants
DECEMBER 15, 2022
Allowing agents to spend more time in training programs or relevant seminars can improve morale in the long run, even if it temporarily means less time on the phone. Agents who want to move into a management position will feel genuinely appreciated by the company and its commitment to their personal growth.
Quality Contact Solutions
MARCH 11, 2021
Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. Prospecting: It takes a special kind of person to pick up the phone over 150 times a day in an attempt to find the right new customer, uncover the right need and present the right solution to grow business.
CX Global Media
OCTOBER 15, 2018
If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. Being a good agent does not translate to being a good supervisor. Experiential Learning. Leading with Agility.
Inbenta
JUNE 2, 2021
They can also affect employee morale and efficiency. Chatbots can give employees quick and accurate answers across all communication channels, while also sending personalized alerts and notifications to ease the new employee into the company. Mistakes are impossible to foresee, and we are only human after all.
Expert insights. Personalized for you.
184 
Let's personalize your content