The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. If your forecasting solution is inaccurately calculating the staffing you need, the result could be being overstaffed, which is very costly to an organization. How Does This Impact Omnichannel Forecasting?
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