Playvox
MARCH 21, 2024
When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. All of this leads to better agent morale. Let’s take a deeper look at the factors that influence employee engagement and morale.
Monet Software
NOVEMBER 11, 2020
That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . Consistent call center workforce engagement (WFE) is the best way to foster morale over the long haul.
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Calabrio
FEBRUARY 26, 2025
Poor work-life balance lowers morale and contributes to high turnover rates. These challenges create a negative feedback loop : disengaged employees provide lower-quality service, leading to dissatisfied customers, which increases stress for employees, further driving attrition.
Monet Software
SEPTEMBER 24, 2020
Can SMB call center quality management be about more than quality? Monitoring and scoring calls—these quality assurance (QA) tasks are constant at nearly every contact center. The post 5 Ways Quality Assurance Improves Employee Satisfaction and Morale appeared first on Monet Software. Here’s how. #1
Serenova
MAY 1, 2020
According to research, 82% of North American employees do not think they receive adequate recognition at work, and that hurts productivity, morale and profitability—regardless of what else is happening in the world. A performance management solution like CxEngage Scoreboard can help. Often, it’s as simple as feeling appreciated.
Monet Software
MARCH 10, 2021
Numerous contact centers report increased productivity and morale after sending agents home, which helps reduce churn and the associated recruitment, training and service level costs. Training must be adapted to avoid declines in quality management and customer experience. Many people enjoy the convenience of working from home.
Myra Golden Media
JULY 15, 2019
When I’m launching a new quality program, I usually determine outcomes by asking my client, “Imagine it’s 90 days from the take-off of your new Quality Program. What’s morale like? This consistency gives the quality management team credibility, and it saves everybody lots of middle of the forehead aches.
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