Jive

SEPTEMBER 4, 2018

At the top of the list are SaaS, BYOD and Hosted VoIP—all of which are setting the benchmark for business communications in 2018. SaaS—Why it matters. SaaS-based services can be availed following a subscription model. Technology in 2018 is teeming with a wealth of acronyms. It’s also a trend that’s likely to continue.

voip 52

voip SaaS Technology Benchmark 52

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Employee Motivation – Awards help boost staff morale and improve motivation by acknowledging employees’ hard work and achievements. The same holds true for our vendors.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. With smart-routing, companies can also boost employee morale. If you give your operators clear guidelines to solve commonly occurring problems things will run more smoothly, wait time will be cut down, and best of all, your customers will be very pleased. .

Call Center 561

Call Center Metrics Contact Center Wait times 561

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer.

SaaS 52

SaaS Customer retention Metrics B2B 52

ChurnZero

OCTOBER 8, 2021

We have two customers, both are large enterprises signed up to use a given marketing SaaS product. Both customers have had good relations with the SaaS enterprise for years, and are comparable in size, geography, and stage. . A large number of opened accounts with the SaaS business. . Excellent B2B relations. .

SaaS 98

SaaS Metrics B2B Enterprise 98

Amity

SEPTEMBER 20, 2016

Saas Tattler Issue 93 - The Right and Wrong Ways to Onboard Your Customers. Onboarding, onboarding… everyone in SaaS knows this is a vital step. Because there is so much to say about the right and wrong ways to do it, we’ve dedicated this week’s SaaS Tattler to customer onboarding.

SaaS 68

SaaS Morale B2B Metrics 68

ChurnZero

AUGUST 4, 2023

For many SaaS companies, the cost of acquiring a customer exceeds the initial revenue it earns in any given deal. As the smart folks at SaaS Capital put it, retaining customers has a powerful compounding effect on growth for SaaS companies. Customer retention also has a significant financial impact later too.

SaaS 52

SaaS Customer retention Accountability Metrics 52

ChurnZero

MAY 19, 2020

In today’s world there are thousands of SaaS tools and all are dependent on recurring, subscription revenue. The incredible morale and comradery on my team is something that happened organically and is very powerful in our quest to provide a high level of service to our customers. .

Morale 98

Morale Consulting Consulting Big data 98

Amity

JULY 13, 2017

SaaS Tattler Issue 104: Team Management Tips for Amazing Customer Success Leadership. Like anything, leadership takes work, this is why we’re dedicating this week’s SaaS Tattler to improving your management skills. • 5 Daily Habits of Happy SaaS Customer Success Teams. Managing a team is never an easy task.

Management 56

Management Morale SaaS Accountability 56

Integrity Solutions

JANUARY 28, 2021

This ramp-up time can vary depending on industry and the complexity of the sale, but as an example, at an SaaS company it can take between 12 and 18 months before the company breaks even on the new sales hire. As a result, the loss of that one salesperson can have a ripple effect on productivity and morale across the sales organization.

Sales 114

Sales Coaching Morale SaaS 114

Kayako

NOVEMBER 24, 2016

No, it is the impact on your team’s morale. Who knew launching a SaaS company could relate to a tractor factory? We applied Stack’s methodology to modern day SaaS product development. And they haunted our team’s morale each time we went back to the drawing board. This is what happened to us. Line up your 800 tractors.

Morale 0

Morale SaaS Construction Accountability 0

Kayako

NOVEMBER 10, 2016

New SaaS companies are obsessed with growth. For SaaS companies, and any subscription company, churn is the enemy. It drains revenue and impacts deeply on company morale. Every SaaS company runs against revenue numbers, and we try to avoid offering discounts. Why worry about churn when you can just get new customers?

SaaS 85

SaaS Customer retention Morale Accountability 85

TeamSupport

SEPTEMBER 29, 2020

Eric: As many of us faced in the early pioneering days of SaaS, helping companies understand how their data was stored, secured, and managed was a bit of a challenge. As a positive consequence, employee moral improves because there is more clarity and less ambiguity and chaos.

B2B 89

B2B CRM Morale Enterprise 89

Nicereply

JUNE 20, 2023

If a hiring mistake is made, the impact on the team, and company, can mean delays in projects, reduced morale, or at worst a disruptive pivot of a team. The SaaS model has blurred the lines between marketing, sales, conversion, on-boarding, training, support,and retention. Hiring is important for every role at a company.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Momentum Telecom

MARCH 30, 2020

And while working from home under normal circumstances can have appealing advantages – no lengthy commutes, a more flexible working environment, and a potential boost to productivity and morale¹ – a sudden change to your professional routine certainly can be unsettling. Enter call reporting, such as with Momentum Voice Analytics.

Abandon Call 97

Abandon Call Morale Government Analytics 97

Fonolo

JULY 20, 2022

FACT: Micromanagement lowers morale, reduces productivity, and increases employee turnover. While incentives are a common motivator, negative reinforcement might diminish employee morale. Adopt a tech-forward mindset: Your competitors are investing in the best SaaS tech to meet their employee and customer needs.

Call Center 81

Call Center Morale Contact Center Feedback 81

CSM Practice

AUGUST 7, 2020

The customer journey mapping helps improve the customer success team’s morale, reduce employee turnover, reduce fire fighting reactive mode, resolve business process issues, and improve customer data challenges. At CSM Practice we accelerate SaaS companies profitable growth through customer retention and expansion selling strategies. .

Journey mapping 81

Journey mapping Morale SaaS Education 81

ProProfs Blog

AUGUST 21, 2020

As a leading SaaS company, ProProfs has always set the right example by offering courteous and timely support. There are many ways you can boost employee morale without a pay raise, and an empathetic work culture usually tops that list. But when a customer comes running in with an issue, will empathy be enough?

Sales 158

Sales Morale Personalization Scripts 158

ProProfs Blog

AUGUST 6, 2021

Culture Amp is an all-in-one employee engagement solution to run culture surveys, create performance reviews, analyze employee morale, and more. Option to like and add public comments for your employees to boost their morale. Integrate with top SaaS tools like Trello, Dropbox, Google Drive, and more. Culture Amp.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Aspect

OCTOBER 11, 2018

Cloud-based software, or software as a service (SaaS) means the number of licences you carry is no longer a long-term contractual commitment, and more importantly is now as agile as your need to utilise overtime.

Morale 70

Morale Finance Government SaaS 70

ChurnZero

FEBRUARY 17, 2022

Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. The collective sharing of wins across the team will help boost morale and increase the adoption of your new tool. Tip #4 for CSMs: demand visibility. Final thoughts.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Kayako

MARCH 9, 2017

Blog writing has positively affected my work place morale and helped me to fulfill career aspirations. In a B2B SaaS company, a big part of your job is educating customers about your products. As a customer support rep dealing with customers every day, you are well-placed to know the content that will appeal to them.

Customer Service 82

Customer Service Engineering Coaching Self service 82

ChurnZero

SEPTEMBER 14, 2021

As the world’s most well-known salesperson Zig Ziglar once said “If you believe your product or service can fulfill a true need, it’s your moral obligation to sell it.” . Hear arguments from both sides of the aisle in our great SaaS debate. . Check out our webinar on selling for people who don’t love sales. .

Sales 94

Sales Upselling Morale SaaS 94

Fonolo

NOVEMBER 29, 2018

As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Going forward, what will these trends be?

Contact Center 73

Contact Center Gamification contact center workforce Education 73

BlueOcean

OCTOBER 4, 2021

For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

Customer Service Life

NOVEMBER 13, 2018

Having worked in customer service for a couple SAAS (Software as a Service) startups throughout my career, I’d like to enlighten you on an important concept. As support leaders, it can be challenging to keep team morale up when moving at this pace while issues persist. Click here to read the original post.

Contact Center 60

Contact Center Morale Journey mapping SaaS 60

ChurnZero

JANUARY 29, 2021

SaaS and Customer Success are two industries where people are eager to collaborate and share their experiences. Realizing that you’re not alone in what you’re going through is one of the most powerful and memorable feelings – and one that we should actively work to cultivate and spread amongst our customers and one another. .

Banking 98

Banking Scripts Morale SaaS 98

Amity

FEBRUARY 14, 2018

Now, that stat may or may not be accurate for your company’s particular situation (or anyone’s), but the point is that in the SaaS world, having a low churn rate is important. Cancellation Reason: Not all stories have a happy ending, but there is generally a moral to the story. Would you do it?

Morale 69

Morale Finance Metrics Analytics 69

ChurnZero

MARCH 15, 2019

It’s in everyone’s best interest as they can be a drag on growth, a waste of resources, and harmful to employee morale and industry word-of-mouth. Did you know: For every 1% increase in revenue retention, a SaaS company’s value increases by 12% after five years? Clearly churn has a big impact on a SaaS business.

SaaS 45

SaaS Best practices Morale Benchmark 45

Amity

JULY 7, 2017

Now, that stat may or may not be accurate for your company’s particular situation (or anyone’s), but the point is that in the SaaS world, having a low churn rate is important. Cancellation Reason: Not all stories have a happy ending, but there is generally a moral to the story. Would you do it?

Morale 80

Morale Finance Metrics Analytics 80

Netomi

JANUARY 5, 2022

In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Kayako

MARCH 21, 2017

“Learning what your team needs to deliver world-class service and keep their morale high is not only what they tell you in one-on-ones, but what they don’t. ” Andrea. “But there is always something and usually that thing is common to many team members, so it is not as small as they may think. ” Andrea.

Education 103

Education Best practices Feedback Personalization 103

Revation Systems

JANUARY 5, 2023

The moral of the story is that you won’t be seen as trustworthy if there’s any question about security. 2017: The HITRUST Common Security Framework (HITRUST CSF) is a global security and privacy framework that supports organizations with information protection, risk management and regulatory compliance, and earned SOC2 Type 2 certification.

Best practices 62

Best practices Morale B2B SaaS 62

BlueOcean

OCTOBER 4, 2021

For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

CSM Practice

AUGUST 7, 2020

The customer journey mapping helps improve the customer success team’s morale, reduce employee turnover, reduce fire fighting reactive mode, resolve business process issues, and improve customer data challenges. At CSM Practice we accelerate SaaS companies profitable growth through customer retention and expansion selling strategies. .

Journey mapping 52

Journey mapping Morale SaaS Education 52

CSM Magazine

SEPTEMBER 19, 2023

The cumulative impact is serious: heightened stress, slower work, low morale, and burnout. a SaaS company that helps global organizations reduce work friction and improve employee experiences. Over time, work friction starts to impact life outside the call center as well.

Call Center 59

Call Center Morale Surveys SaaS 59

Solvvy

JULY 8, 2022

The most successful businesses know customer satisfaction is more than a feel good, morale-boosting accomplishment. Software as a Service (SaaS) companies, for example, need to build monthly recurring revenue (MRR) to operate. The technology that can help improve CSAT and NPS scores.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106