ShepHyken

NOVEMBER 11, 2016

There is a principle I want to share from my keynote program: “Kiss Your Customer: Why Sales & Service Are Just Like Dating & Relationships.” The moral of the story? I love this story and I think you will too! Shep Hyken . ” It’s a concept called “15 MINUTES OR LESS/15 DOLLARS OR LESS.” Pretty cool.

Entertainment 289

Entertainment Morale Sales Personalization 289

Steve DiGioia

OCTOBER 3, 2016

According to the National Business Research Institute, 37% of employers said a bad hire negatively affects employee morale. And 10% said the bad hire caused a decrease in sales. Less qualified employees, especially management, will undermine employee morale. Another 18% said the bad hire negatively impacted client relationships.

Morale 196

Morale Surveys Management Sales 196

Integrity Solutions

JANUARY 28, 2021

It’s important to understand what it’s really going to cost you when you lose a sales rep — and what steps you can take to minimize your turnover rates. Every sales leader can relate to that pit-in-the-stomach feeling when a star sales rep says they’re moving on. In some industries, average sales rep tenure is just two years.

Sales 114

Sales Coaching Morale SaaS 114

ShepHyken

FEBRUARY 9, 2018

Train your sales team using the right technology. Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. In fact, a happy customer tells about nine people about their experience.

Customer Service 403

Customer Service Morale Sales Coaching 403

CX Accelerator

JULY 1, 2020

By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

contact center solutions 266

contact center solutions Morale Contact Center call center solutions 266

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

Quality Contact Solutions

MARCH 11, 2021

At Quality Contact Solutions , we believe our company exists because sales drive the world. Quality Contact Solutions is no different, and proud to be part of the sales world that keeps our economy running. Our focus centers around offering telemarketing services that help increase sales and support customers all across the U.S.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

ShepHyken

NOVEMBER 27, 2023

Evolving technologies make it easier to personalise the sales funnel but customer preferences are becoming more demanding. Instead, the machine can become the co-pilot to a powerful interaction with the customer – one that gives the front-line customer service and sales reps tools that they can use to deliver a personalized and better CX.

Customer Service 184

Customer Service Morale Customer retention Marketing 184

Steve DiGioia

OCTOBER 17, 2016

Sales are down, bills now pile up. Employee morale is low and coming to work is no longer fun. Be honest – face the facts! You worked hard for years to build a loyal customer base and now look at you. Your customers are leaving in droves. What happened? When business was good you thought it would last forever.

Morale 264

Morale Sales Customer Service Personalization 264

Quality Contact Solutions

FEBRUARY 17, 2022

Sales leaders are one of the most critical assets to your company. Their decisions are directly responsible for how sales reps contribute to the company’s growth or lack thereof. But what makes sales leaders great? Here are 10 qualities that great sales leaders have in common.

Sales 98

Sales Telemarketing Best practices Coaching 98

Integrity Solutions

AUGUST 28, 2019

Simply knowing how to sell doesn’t in and of itself create sales winners. For sales training to help all salespeople grow, we have to search for deeper reasons—the real reasons why people sell or fail to sell. In most organizations, we see: 20% of all salespeople reach high sales levels. 20% produce unacceptable sales volumes.

Sales 18

Sales Coaching Morale CRM 18

ChurnZero

SEPTEMBER 14, 2021

There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . But nothing could be further from the truth so long as you handle your sales conversations with tact, understanding, and integrity. .

Sales 94

Sales Upselling Morale SaaS 94

TeleDirect

APRIL 7, 2025

It improves service quality, boosts morale, reduces turnover, and ensures that agents can handle a wide range of customer interactions professionally. Increased Sales and Upselling Agents trained in sales techniques are more likely to identify opportunities and close deals.

Call Center 62

Call Center First call resolution Best practices Gamification 62

ShepHyken

JULY 1, 2016

Having a continual process to engage all of your employees, stakeholders, and customers will increase productivity, improve morale, and “better” your company as a whole. Brooke Cade is a writer who’s committed to helping businesses and sales professionals build stronger connections with their customers.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

Steve DiGioia

APRIL 17, 2023

Morale suffered. And certainly, by way of his actions, never created positive morale within his team. Sales department selling more than you can produce? That was his take on the matter. Mine was different. I was pissed off too. He refused to address the many nagging problems that my team had to deal with every day. I can tell.

Morale 147

Morale Sales Personalization Management 147

Integrity Solutions

JANUARY 15, 2020

It’s within their reach, you think, if only they’d increase their sales activity. And until you get to the root of the issue- their sales mindset- both of you will continue to be frustrated. This isn’t a new problem in sales, but it’s becoming increasingly prevalent in today’s business environment.

Sales 80

Sales Coaching Banking Morale 80

Fonolo

AUGUST 24, 2021

Agent morale. Agent turnover, customer experience, morale, and productivity are all vital components of a call center that you should make sure are in a good state. Don’t just focus on sales goals and revenue. Lack of communication can breed distrust and low morale, both of which contribute to a negative work environment.

Call Center 148

Call Center Morale Best practices Contact Center 148

CX Accelerator

JULY 1, 2020

By giving employees the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience.

contact center solutions 182

contact center solutions Morale Contact Center call center solutions 182

Contact Center Pipeline

DECEMBER 12, 2018

Customer experience, employee engagement and sales results are driven by effective coaching. Done right, it also improves morale and employee retention. Coaching helps develop your agents’ skills. However, coaching needs to be done on a consistent basis. You wouldn’t exercise just once in a lifetime and say that you were done.

Coaching 113

Coaching Morale Employee engagement Sales 113

CSM Magazine

MARCH 20, 2025

Ask yourself questions like: Will the call center focus on customer support, sales, or both? Are you aiming to improve customer retention, increase sales, or address specific business challenges? Think about having separate teams for tech support, billing, and sales. Empathy and patience for customer interactions.

Call Center 52

Call Center Interactive Voice Response Morale Contact Center 52

Beyond Philosophy

NOVEMBER 22, 2017

That’s going to breed productivity, morale, retention; and those people are going to be ambassadors for your brand.”. Ideally, every organization can benefit from an authentic culture, along with a committed corps of employee ambassadors, individuals who will advocate for the brand/corporate entity, inside and outside of the company.

Banking 223

Banking Enterprise Consulting Consulting 223

Beyond Philosophy

SEPTEMBER 12, 2024

Digital marketers use it for everything from flash sales to seasonal promotions to abandoned cart emails. However, if you want to make a sale, regardless of the effect on customer welfare, that doesn’t. These relationships are not unhealthy, and these sales transactions are not perceived as unethical.

Marketing 195

Marketing Airlines Morale Sales 195

The Northridge Group

AUGUST 14, 2023

When The Northridge Group was engaged by a major benefits administration provider to deliver a Performance Coaching Program that included coaching and development of new hires, the partnership resulted in a 34-percentage point increase in quality acceptance rate, a decrease in escalated cases, and positive associate morale and engagement.

Contact Center 120

Contact Center Coaching Morale contact center associations 120

ShepHyken

SEPTEMBER 24, 2023

Due to an unprecedented booming economy, leaders started taking shortcuts, solely focusing on sales and profit, reducing their hiring standards to fill positions, and expecting and demanding more of their employees including their customer service representatives, yet not investing in the employee culture and customer experience.

Customer Service 188

Customer Service Morale Surveys Consulting 188

Fonolo

APRIL 20, 2020

Most of your employees — especially your sales team — are probably very capable of handling a customer call with minimal training — so get them in to help. Keep agent morale high. Depending on how the crisis has affected your business, you may have some employees working double-time, while others are left twiddling their thumbs.

Morale 136

Morale Interactive Voice Response Contact Center Self service 136

TeleDirect

JANUARY 4, 2025

Recognition and incentives to boost morale. Increased Revenue Opportunities By providing support outside traditional business hours, call centers capture opportunities that might otherwise be missed, such as late-night inquiries or sales. Employee Burnout Working night shifts and handling difficult customers can lead to burnout.

Call Center 71

Call Center outsourcing Healthcare Multichannel 71

Integrity Solutions

APRIL 20, 2023

How Fear Of Rejection Leads To Failure In Sales Today’s business environment tends to emphasize a culture of more, one that sets a high standard of get it done yesterday. How Fear of Failure in Sales Impacts Success Particularly over the past few years, the sales role hasn’t been an easy one.

Sales 72

Sales Coaching Personalization Morale 72

CX Global Media

JULY 11, 2019

While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. In this session we will explore methods of leadership communication that will enhance the morale and performance of your center’s workforce.

Contact Center 120

Contact Center CCNG Morale Coaching 120

Callminer

OCTOBER 11, 2018

With smart-routing, companies can also boost employee morale. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO. Osiris Parikh is a certified inbound sales professional and SEO strategist. Call-type tracking is also important.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Calabrio

FEBRUARY 26, 2025

Poor work-life balance lowers morale and contributes to high turnover rates. Inefficient feedback mechanisms make employees feel unheard and disconnected from company goals. Heavy workloads and high stress lead to burnout, reducing engagement and job satisfaction.

Coaching 64

Coaching Gamification Employee engagement Morale 64

Integrity Solutions

JULY 31, 2024

Money and incentives matter, but they are only part of the sales retention story. In any business environment, retaining your best sales producers is a top priority. Importance Of Retaining Sales Talent How vulnerable is your organization to sales retention issues? The warning lights are flashing.

Sales 68

Sales Coaching Morale Surveys 68

SharpenCX

AUGUST 19, 2021

Shopify employees (called Shopifolks) tout the pros of working at the company, like: Great people Remote work (without any micromanagement) Generous PTO Growth opportunities Positive team communication and morale. They keep team morale high. It’s clear Shopify employees love their work. They’re 12% more productive.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

CX Global Media

JULY 10, 2019

Jim has 30+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management spanning across the globe; His expertise includes operational performance management, e-commerce sales and service with an impeccable track record of innovation and advanced business intelligence. Please Share.

Contact Center 120

Contact Center Morale Coaching Chief Customer Officer 120

CSM Magazine

NOVEMBER 29, 2024

Empowering individuals to work in ways that suit their needs and capabilities strengthens both team morale and productivity. For employees who are on the move, like commuting or traveling for business, audio-only meetings provide a flexible way to stay connected without needing a stable visual setup.

Morale 52

Morale Coaching Personalization Sales 52

Outsource Consultants

SEPTEMBER 14, 2021

But why would anyone worry about potentially high sales volume? Emphasizing self-service via call deflection allows you to automate customer engagements across sales, support, product info, etc. — Higher customer satisfaction and higher agent morale. Empower Agents Now for Success Later.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

ShepHyken

MAY 16, 2022

They offered some key insights on how to keep a short-staffed team’s morale and a business’s reputation afloat, despite the challenges being faced. The ‘sale’ of a new customer – aka the monetary amount of the contract – is often looked at as the be-all-end-all metric to determine the value of the customer.

Customer Service 166

Customer Service Airlines Metrics Journey mapping 166

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. What exactly do they do well?

Sales 52

Sales Management Morale Employee engagement 52