Customer Guru

AUGUST 8, 2018

She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He is a Keynote Speaker, Workshop Leader and Consultant and an expert in customer experience management, team member engagement and leading for growth. Chip Bell Follow @ChipRBell. Jack MacKey Follow @jmackey5000.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. To enhance productivity and client satisfaction, it’s crucial to train sales agents to work together effectively. Benefits of Effective Sales Team Collaboration 1.

Sales 52

Sales Best practices CRM Morale 52

NobelBiz

SEPTEMBER 3, 2024

Through ongoing training sessions, workshops, and access to learning resources, agents can be prepared for the set of skills that will make them productive and confident in their work. Low Employee Morale Employee morale directly goes hand in hand with productivity.

Call Center 98

Call Center Morale First call resolution Abandon Call 98

CSM Magazine

JANUARY 27, 2025

Analyzing Purchase Trends Data doesnt lie, and your sales data is one of the most reliable sources for understanding what customers want. Take advantage of this by creating bundled deals to save your customers time while boosting your sales. Run workshops or video tutorials to get them comfortable, and always provide hands-on practice.

Customer Service 52

Customer Service Multi-channel support Chatbots CRM 52

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

Comm100

DECEMBER 19, 2017

Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Customer Experience 156

Customer Experience Morale Journey mapping Customer centricity 156

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Calabrio

APRIL 11, 2025

trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. The stakes have never been higher.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

CSM Magazine

SEPTEMBER 13, 2024

Companies across industries are realizing that their most valuable asset is their people, and investing in their growth not only enhances skills but also boosts morale, productivity, and retention. Workshops and Seminars : These offer opportunities for interactive learning and networking.

Morale 52

Morale Metrics Feedback Coaching 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

DECEMBER 23, 2019

By organizing over 6000 hands-on workshops on a regular basis in Germany and Singapore, loyal customers have been able to co-create solutions that have significantly influenced customer satisfaction. At the end of their first year of bot launch, Casper ended with a sales figure of $ 100. See Your Customers Digitally.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

JustCall

MARCH 28, 2023

Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. Observe and listen to the teams Take the time to listen to the experiences, challenges, and feedback of sales and customer support agents. It is trusted by sales and support teams at 6000+ companies globally.

Morale 52

Morale Sales Feedback Construction 52

CSM Magazine

AUGUST 23, 2024

Keeping morale high and fostering a supportive environment ensures that your team remains motivated, and as we know, a motivated team is a productive one. Whether it’s attending workshops, networking with industry professionals, or staying up-to-date with the latest trends, expanding your knowledge keeps you ahead in your field.

Customer Service 52

Customer Service Management CRM Construction 52

ClearAction

JANUARY 8, 2024

Longer sales cycles due to distrust. Lower productivity as value-rescuing dominates precious time, resources, morale, and tenure. Then you must champion insights through suggestions for various functional areas, workshops, and change management for accountability and applause of progress and action plan completion.

Customer centricity 62

Customer centricity Chief Customer Officer Metrics Enterprise 62

Solvvy

NOVEMBER 18, 2019

If you’ve been nice, Santa and his elves are beavering away in their workshop trying to make your dreams come true. That’s because 30-40% of all annual sales occur during the holidays. The outcome is increased employee engagement, team morale, and retention rates. The holidays are here and wish lists have been made.

Customer Support 9

Customer Support Self service Morale Employee engagement 9

Comm100

NOVEMBER 30, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Top Tips: Hold a scripting workshop for your agents. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Service 53

Customer Service Scripts Morale Wait times 53

Comm100

NOVEMBER 3, 2017

Sales, Human Resources, and Marketing need to know how to use social media to reach business and departmental goals. Social media sales courses: Social Selling with Salesforce from Lynda.com. Digital Marketing- The Formula for Branding and Sales Growth from Udemy. Repairing Your Reputation by Lynda. Conclusion.

Marketing 66

Marketing Accountability Customer Service Feedback 66

IdeasUnlimited

JANUARY 6, 2021

The very nature of the device meant that from the get-go, customer excellence was entrenched in device performance and after-sales service. In the spirit of complete collaboration and a synergistic partnership, DHI Telecom visited IdeasUnlimited’s call center in South Asia for a training workshop in November 2019.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

The very nature of the device meant that from the get-go, customer excellence was entrenched in device performance and after-sales service. In the spirit of complete collaboration and a synergistic partnership, DHI Telecom visited IdeasUnlimited’s call center in South Asia for a training workshop in November 2019.

Wireless 52

Wireless Technical Support Customer Support Morale 52

NobelBiz

JUNE 5, 2023

When effectively executed, it can boost sales, increase profits, and lead to significant business growth. According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

ChurnZero

SEPTEMBER 30, 2021

If you put the CS Operations under the Chief Operating Officer, they can scale across with Sales. For example, Sales, CS, and Product can really have this aligned, streamlined way of rolling everything out under operations. If they’re under Sales, I have seen in my experience that Sales always gets priority.

Sales 52

Sales Education CRM Metrics 52

TLC Associates

JUNE 20, 2019

And if your business sells to consumers, you’re hopefully ramping up your customer service to handle the seasonal spikes from Christmas sales. Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Every July you watch fireworks, barbeque, and relax by the pool.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

delighted

SEPTEMBER 20, 2019

For example, a mere 10-20 years ago, a customer service rep might be needed to complete a basic transaction or share features and benefits to make a sale. The customer experience includes every aspect of the customer lifecycle, from pre-sales customer touchpoints all the way through personalized experiences for return customers.

Customer Experience 45

Customer Experience Customer Service Surveys Self service 45

NobelBiz

JUNE 19, 2023

Kevin has combined his experience in data modeling and sales management to build a data service that gets results from the right combination of client, product, and agent, focusing specifically on the strike rates of agents across 15+ countries.

Call Center 52

Call Center Coaching Contact Center Metrics 52

SmartKarrot

SEPTEMBER 21, 2023

Playbooks provide the means to operationalize these strategies, tactics, and processes tailored to specific situations in the post-sale customer journey. Regular Training: Keep your team updated with product changes, industry shifts, and new sales techniques. Part 2: Building the Ultimate Playbook Library 1.

Scripts 10

Scripts CRM Accountability Morale 10

Beyond Philosophy

FEBRUARY 22, 2024

A lot of difficult ethical decision-making happens when two moral or ethical principles conflict with each other. This organization was a sales-orientated business, and it was very competitive. At the year-end sales competition, people cheated (and won) by putting in fake orders. Speak to Colin and find out more.

Morale 195

Morale Personalization Education Sales 195

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. This helps in morale boosting as well as better handling of personal relationships when things are not going well. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

JustCall

SEPTEMBER 5, 2023

Independent real estate agents have the potential to boost a brokerage’s sales while offering specialized services. By attending negotiation workshops and learning from experienced colleagues, you can further enhance your ability to secure favorable terms for your clients.”

Real estate 52

Real estate Construction Feedback Morale 52

Cincom

APRIL 21, 2025

Introduction Starting a new sales job can feel like joining a game midway where everyone else knows the rules but you. This is exactly where sales onboarding becomes your saviour. This is exactly where sales onboarding becomes your saviour. What is Sales Onboarding? Doesn’t it take a toll on your confidence?

Sales 40

Sales CRM Morale Coaching 40