Morale, Schedule adherence and White Paper

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Morale

Schedule adherence

White Paper

Reduce Excessive Shrinkage with Workforce Management Software

Monet Software

DECEMBER 4, 2019

Aggressive efforts to eradicate shrinkage in call centers can negatively affect team cohesion, agent training, morale and retention. On the other hand, schedule adherence by employees is extremely important and must be consistently underscored. Use real-time shrinkage data to improve schedule adherence throughout each shift. .

Schedule adherence

Schedule adherence Management Contact Center Call Center

Can a Flexible Workplace Still Get Things Done?

Monet Software

FEBRUARY 13, 2020

On the other hand, the metrics-focused manager is trying to do right by the business by maximizing schedule adherence. The best systems allow for managers to establish schedules and then empower employees to sign up for shifts that work for them.

Schedule adherence

Schedule adherence Contact Center Employee engagement Morale

Customer Contact Central

Reduce Excessive Shrinkage with Workforce Management Software

Can a Flexible Workplace Still Get Things Done?

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