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While it’s possible to influence others negatively, moral influence involves understanding and finding common ground. This approach includes creating personalized email templates and cold-calling scripts. In this case, you can provide them with content like e-books, webinars, and whitepapers. Analyzing trends.
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Download our whitepaper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help you create a positive company culture and better support your employees to reduce attrition. They act quickly to address the issue in a genuine way not with a script but with sincerity.
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