Etech

AUGUST 14, 2019

The simplest of transactions are now often handled via self-service tools, leaving more complex work left to today’s agent. Attend workshops and conferences at high schools to market your company as a desirable employer. Improved morale. Working in today’s call center is a demanding job. Increased productivity.

Call Center 48

Call Center Morale Self service Management 48

Select VoiceCom Blog

AUGUST 1, 2023

Provide online courses, on-site workshops, and one-on-one coaching or mentoring options to empower them in their roles. Motivate and reward your employees Nurture a culture of motivation and appreciation within your customer service team by implementing strategies to inspire exceptional service.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

delighted

SEPTEMBER 20, 2019

For example, a mere 10-20 years ago, a customer service rep might be needed to complete a basic transaction or share features and benefits to make a sale. Flash forward to today’s tech-driven self-service economy and 70% of customers expect to be able to “help themselves” on a company’s website or application.

Customer Experience 45

Customer Experience Customer Service Surveys Self service 45

aircall

DECEMBER 13, 2018

Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. Everything an effective customer support representative needs to know can’t be neatly compressed into one two-day workshop.

Surveys 54

Surveys Customer Support B2C CRM 54

TLC Associates

JUNE 20, 2019

Providing self-service options or even virtual queueing (where customers can keep their place in line without remaining on the phone) keep customers engaged for longer, which also has a positive impact on your CSAT scores. Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

ChurnZero

SEPTEMBER 30, 2021

It is an opportunity for you to engage with the client in a way that they want to engage with your product, and that’s more self-service. Do a workshop with your team for a few hours. I don’t believe that there’s ever tech-touch. It is an enablement touch. For example, I think of AWS.

Sales 52

Sales Education CRM Metrics 52

SmartKarrot

MAY 18, 2020

You might as well be aware that retention of the customers not only leads to overall cost savings of the company but also contributes radically to the profitability, productivity as well as the enhancement of the staff morale of a company. Myth 4: Self Service and Customer Success have different routes.

Customer retention 10

Customer retention Self service Morale Education 10

NobelBiz

AUGUST 28, 2023

High turnover not only affects the contact center performance but also dampens team morale. Check out our free, on-demand Contact Center Gamification Workshop. Agent Attrition Woes Agent attrition – the phantom haunting every contact center. The struggle to retain skilled agents is real. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Multichannel Analytics Feedback 98