CX Global Media

OCTOBER 15, 2018

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. Being a good agent does not translate to being a good supervisor. Experiential Learning.

Contact Center 269

Contact Center Morale Call Center Metrics 269

CSM Magazine

AUGUST 22, 2019

These are all signs that we’re burned out or morale is very low. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Plan a Team Building Outing.

Customer Service 45

Customer Service Morale Call Center Consulting 45

Quality Contact Solutions

MARCH 11, 2021

Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. The focus on your organization’s continual growth through telemarketing services will keep your internal sales team’s morale high. This is where telemarketing services can help increase your sales.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. What’s morale like? I have help for you. Define the Problem You Need to Solve. Determine Outcomes – What you want your employees to do, do differently as a result of quality monitoring. Develop Standards and Objectives for Customer Experience.

Calibration 153

Calibration Coaching Morale Feedback 153

Inbenta

JUNE 2, 2021

They can also affect employee morale and efficiency. They can provide 24/7 information on any company issues, from policies, seminars, documents to how to book meeting rooms or know more about after-work groups. Mistakes are impossible to foresee, and we are only human after all. Saves time and lets teams focus on critical issues.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Taylor Reach Group

NOVEMBER 30, 2018

After all why would we want home agents, speech recognition, higher quality or better staff morale and management? it also reduces time to speak with industry peers, to attend conferences or seminars. Not staying current on new technologies impacting Call and Contact Center operations. I hope you can sense my sarcasm here.

Contact Center 111

Contact Center Average Handle Time At home agents First call resolution 111

VocalCom

JULY 10, 2017

Giving employees a chance to get to know one another and enjoy fun activities together away from the office can boost morale. Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals.

Call Center 54

Call Center Contact center software Morale Contact Center 54

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. This helps in morale boosting as well as better handling of personal relationships when things are not going well. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

Calltools

AUGUST 7, 2019

You can make your sales associates better listeners by including active listening in your training seminars. 6) Share Success Stories to Boost Morale and Provide Positive Examples Spending all day on the phone can make people feel isolated. It’s easy to forget that you’re a part of a team striving to meet goals together.

Sales 40

Sales Morale Employee engagement Metrics 40

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. Treat Your Agents to an Updated Knowledge Base Now that your agents are ready to hit the ground running, give them an updated knowledge base to work from.

Best practices 52

Best practices Sales Morale Personalization 52

NobelBiz

AUGUST 14, 2023

But, from a broader standpoint, it paves the way for better agent morale, more meaningful customer interactions, and heightened overall call center efficacy. Engage in Industry Dialogues: Participate in forums, conventions, and seminars focused on voicemail detection technology.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

CustomerSuccessBox

APRIL 29, 2022

The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer. This might be in the form of a discussion board or a community built through customer newsletters and seminars. You don’t want to be in such a tricky situation, do you?

SaaS 52

SaaS Customer retention Metrics B2B 52

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. It is essential to offer professional growth opportunities to employees to empower them to stay loyal and engaged and pursue greater success within your company rather than looking elsewhere. Create A Mentoring Program. Provide a delineated path for progress.

Call Center 52

Call Center Management Agent burnout Scripts 52

ProProfs Blog

SEPTEMBER 17, 2021

When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output. Make sure that you create an environment for self-growth and learning by providing webinars, seminars, courses, skill training programs, etc. Create Healthy Work-Life Balance. Source: Palmer Group.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Netomi

JANUARY 5, 2022

In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. How We Reinvented Our Own CX — StoryMiners.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98