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Learn How Coca-Cola Adds Life to Contact Center Employee Engagement

CX Global Media

For many, managing morale and employee engagement in a contact center is a complete mystery. What Joe will cover in this free training seminar…. Seminar Leaders. UNTIL NOW – Managing morale and employee engagement in a contact center was a complete mystery. Three main focus areas with direct impact on your culture.

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3 Things I Know For Sure Motivate Customer Service Employees

Myra Golden Media

These are all signs that we’re burned out or morale is very low. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Plan a Team Building Outing.

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Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines. That being the case, morale boosting and team building events should become the norm at your company. Happy agents set the tone for good customer experiences. At least for now!

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ALERT: Leadership Training for Supervisors Is Being Disrupted

CX Global Media

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. Being a good agent does not translate to being a good supervisor. Experiential Learning.

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Call Center Optimization: 5 Methods to Improve Your Operation

Fonolo

Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. As success leaders and call center managers, you need to be an example for your agents.

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Top 9 Ways to Keep Your Customer Support Team Motivated

CSM Magazine

Team-Building Workshops Conduct interactive seminars centered on team-building exercises. A festive mood in the workplace may boost morale and team dynamics. Invite industry experts or motivational speakers to offer workshops and seminars, where you may learn new skills while also strengthening team relations in a casual environment.

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How to Evaluate Call Center Agent Performance

Fonolo

Every agent has unique strengths, and recognizing them improves agent morale. Call center agent training can take the form of courses, seminars, videos, and other activities that teach and inform agents about successful work practices. TIP: Always identify areas for improvement within the context of their successes.