aircall

MARCH 6, 2018

Product experts, technical support, and “accounts payable” fall into this category. The prospect of upward mobility within the company incentivizes strong performance and raises employee morale. When strategically growing your support team, patience and planning are the key takeaways.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

SmartAction

NOVEMBER 22, 2023

It can verify new accounts, take payment information, provide technical support, automate routine tasks with human assistance, and more. Increase operational efficiency and productivity An AI-powered Conversational IVR does more than talk with customers.

Contact Center 91

Contact Center Interactive Voice Response Virtual Agent Management 91

Playvox

MARCH 12, 2024

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale 78

Morale Gamification Contact Center Quality management 78

Taylor Reach Group

MARCH 19, 2018

Low occupancy can also lead to poor morale and agent dissatisfaction. Similarly, technical support centers often have target service level wait times of 3 to 5 minutes for free support. This can also lower Service Level causing longer wait time for customers. Industries with Higher Service Level Standards.

Service level 92

Service level Abandon Call Wait times Call Center 92

Anexa BPO

SEPTEMBER 7, 2023

Sharing stories about challenges, breakthroughs, and collective efforts not only boosts team morale but also encourages the exchange of ideas and expertise. These talented professionals bring experience and expertise to a wide range of business areas like marketing, sales, promotion, technical support, and customer service.

outsourcing 52

outsourcing Morale Technical Support Technology 52

Back Office Centers

JUNE 9, 2020

The Dangers of Inefficiency in Back Office Support. Back office support is increasing in importance with each passing day. It is vital that you keep the morale of the back office employees high, and get them to work efficiently. We also excel at call center services like telemarketing, customer care and technical support.

Telemarketing 45

Telemarketing Morale Technical Support Big data 45

IdeasUnlimited

JANUARY 6, 2021

While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Today, the services IdeasUnlimited provides to TravelWifi encompass the following: 24/7 customer support. Multilingual support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

While TravelWifi’s internal team handled day hours, IdeasUnlimited took on night coverage 7 days a week for customer support, tier 1 technical support, and order processing. Today, the services IdeasUnlimited provides to TravelWifi encompass the following: 24/7 customer support. Multilingual support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

aircall

MARCH 6, 2018

Product experts, technical support, and “accounts payable” fall into this category. The prospect of upward mobility within the company incentivizes strong performance and raises employee morale. When strategically growing your support team, patience and planning are the key takeaways.

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48

Calltools

FEBRUARY 3, 2021

Motivating agents to promote your brand genuinely helps improve morale and sales knowledge. For example, technical support agents require troubleshooting savvy. If a sales agent doesn’t believe in the product they are selling, they might lose motivation or rely on misleading sales tactics. Troubleshooters. Troubleshooters.

Call Center 52

Call Center Sales Morale Technical Support 52

Comm100

NOVEMBER 21, 2017

Technical support and customer service is not a picnic. The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Morale 0

Morale Surveys Feedback Technical Support 0

Totango

MAY 22, 2020

Offer training and technical support as needed. Casual chat channels and after-hours video chats offer a chance for your employees to connect on a personal, not just a professional level, building team morale and synergy. Implementing even just one could go a long way toward improving your team’s overall efficiency.

Best practices 63

Best practices Metrics Telecommunications Morale 63

Call Center Pros

NOVEMBER 12, 2018

” The moral of the story? One way is by offering options that the client rarely uses or consumes, rather than completely neglecting them. Do not panic, either, offering things that make customers think: “This company knows too much about my personal habits.” Turn on your senses and pay attention.

Customer Experience 69

Customer Experience Scripts Morale Personalization 69

Call Center Pros

OCTOBER 1, 2018

Spending a day reading complaints and negative thoughts can be difficult for morale. The best way to do this is to not take things personally. Nobody has nothing against you, it is only your product or service that is questioned here. You will need to take a step back: discuss with your manager or go out for a drink from time to time.

Morale 67

Morale Personalization Management Technical Support 67

Global Response

JUNE 27, 2023

After all, when employees don’t get the training and support they need—especially during the onboarding process—they tend to get overwhelmed and burn out quickly, leading to low morale, high turnover and increased mistakes.

Call Center 62

Call Center outsourcing Advertising Coaching 62

Netomi

JANUARY 5, 2022

In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Customer Service Leaders: Nate Brown.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MARCH 3, 2021

Keeping team morale high with regular engagement, a pulse on the team’s day-to-day, and helping plan/ coordinate team building activities. Develops playbook for CSMs to follow on proactive engagement for optimizations, communication of new features/ new opportunities to the client, etc.

Finance 10

Finance Engineering Coaching Morale 10

Customer Interactions

AUGUST 7, 2014

During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. His volunteer work not only raised funds and awareness for prostate cancer but also boosted morale in the workplace.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31