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Simply put, digital transformation is the process of integrating technology into your organization to create or modify business processes to meet changing requirements and enhance customer experience. Digital transformation is more than just purchasing technology. How Does This Impact Omnichannel Forecasting? Complaints 2.
These include staffing levels, employee experience, customer experience, agent workloads, team productivity, team morale, and the cost of labor. Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes.
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