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How to Train and Support Remote Customer Service Employees

Myra Golden Media

When we moved to Q & A, Sherry asked a question about training and supporting remote agents: Our contact center agents will work remotely for the foreseeable future. I’m concerned about training my agents and supporting them. I’m a contact center supervisor who trains, yet I don’t have a training background.

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This Is What Destroys Contact Center Morale

CX Global Media

And this is what destroys contact center morale? The Truth on Morale. When agents are hired, their morale is high and they are engaged. They are the ones that can turn the expectations that build and sustain high morale into reality. This Is What Destroys Contact Center Morale – Click to Tweet .

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ALERT: Leadership Training for Supervisors Is Being Disrupted

CX Global Media

To be intentional and proactive in their response, executives are investing in the transformation of their training courses in leadership for supervisors because the frontline is where the customer-centric battle will be won. Supervisor Training Reset. Being a good agent does not translate to being a good supervisor.

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The Truth About Knowledge Overload: Why Speed Matters More Than Information in Customer Service

CCNG

After all, when agents spend more time searching for answers than solving problems, it can lead to burnout and reduced morale and ultimately higher absenteeism and attrition. It also leads to frustrated agents who feel overwhelmed and disengaged. Can Your Team Find Answers in Seconds? This is the question that really matters.

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Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy

ShepHyken

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. Customers service training ideas for better brand advocacy.

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Call Center Training Best Practices

Callminer

Like in any professional field, training provides a neutral environment where staff can learn and practice their skills. Over the years, call centers have seen the development of numerous industry-specific training tools and coaching practices. Below are some of the benefits of deploying effective training methods for your company.

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How to Create Effective Customer Service Training Videos

CSM Magazine

Ramping up your customer service game is easy with training videos – they provide the perfect toolbox for your team to consistently impress customers. Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Ready to take your customer service training to the next level?