Multi-channel support Multichannel Self service 
Kayako
JANUARY 5, 2017
According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Customers expect support to be available 24/7.
Brad Cleveland Blog
OCTOBER 25, 2016
The post Building Brand Engagement with Multichannel Services appeared first on Brad Cleveland.
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Inbenta
FEBRUARY 9, 2021
Multi-channel support: ability to manage requests coming from different sources. Workflow automation: the means to automate customer service processes. Giving the client the option to use a self-service solution and/or be personally guided by the support team is the best way to satisfy everyone’s needs.
Brad Cleveland Blog
DECEMBER 15, 2015
The post Encouraging Customers to Use Self-Service Channels appeared first on Brad Cleveland.
JivoChat
NOVEMBER 29, 2021
Highlighted features: Multichannel ticketing system. HubSpot Service Hub . HubSpot Service Hub is a help desk software that provides several functionalities focusing on aiding companies to provide efficient customer support and deepen customer relationships. Multichannel communication platform. CRM integration.
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