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Studies show that a 1% improvement in first-call resolution can lead to a 1% increase in customer satisfaction. Traditional support models react to problems after they occur. NobelBiz Omni+ excels in multi-channelsupport and helps businesses consolidate all communication channels into one intuitive interface.
As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. When considering a multi-channel contact center, you might be wondering what value it can provide beyond a traditional call center.
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