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Working on customer feedback Implementing multi-channelsupport Improving products and services 4. It is an excellent indicator to track the agent’s performance and monitor their scheduleadherence. Companies can use these scores to get insights into their operations and opt for steps to improve them.
Working on customer feedback Implementing multi-channelsupport Improving products and services 4. It is an excellent indicator to track the agent’s performance and monitor their scheduleadherence. Companies can use these scores to get insights into their operations and opt for steps to improve them.
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