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Supportchannels enable businesses to provide customers with information, solve problems, and respond to complaints. While retailers utilize a wide range of support options such as human and virtualagents, social media, or mobile apps, existing single and multi-channelsupport systems necessitate access to each channel separately.
This workflow also provides major cost savings, since more time and money can be channeled toward your valuable human agents. Enhancing agentsupport and empowerment Artificial intelligence for call centers can provide added support to agents.
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