Multichannel Scripts Workshop 
CSM Magazine
NOVEMBER 30, 2016
The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications. Customers see progressive companies using multichannel service response systems (e.g. 24/7/365 mentality.
NobelBiz
MAY 9, 2023
We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Optimize Call Scheduling A.
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NobelBiz
JUNE 5, 2023
Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation. However, creating a script that is persuasive yet not pushy can be a daunting task. In this respect, OMNI+ Awaken Scripting revolutionizes the process of script creation and implementation, offering a simplified approach.
Integrity Solutions
MAY 24, 2023
Reading books, attending workshops and listening to experts who share their selling secrets also isn’t going to make them successful. They’re beginning to question what value they can bring in a multichannel world where customers can find any information they need from an internet search and a cognitive agent.
NobelBiz
AUGUST 28, 2023
Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Navigating the multichannel maze is a classic contact center challenge.
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