Multichannel Self service Virtual Agent 
CSM Magazine
JULY 24, 2015
Today, customers receive support using a variety of channels, including phone, email, social media, video, self-service portals and chat forums. Multichannel Support – Complex for Companies, Confusing for Customers. The Growing Importance of Self-Service Channels. In too many cases, the answer is no.
SmartAction
MARCH 7, 2023
This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status.
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UJET
MARCH 22, 2021
We won’t just guide them to the right agent: We’ll guide them to the right channel. We’ll guide them to answers for more self-servicing and deflection. Providing a means of self-service. Gathering contextual information for the agent. Conversational AI & Virtual Agents.
Fonolo
APRIL 6, 2020
Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. It offers you both chat and video to directly connect with clients and it also offers email, document management, social intranet service, calendars and so much more.
Lumoa
JUNE 23, 2021
Advanced Self-Service Tools According to studies, consumers are increasingly becoming self-reliant, preferring to use self-service channels such as live chat (42%) and chatbots (86%) rather than contacting customer support.
VocalCom
JULY 2, 2020
Going forward, the use of big data and analysis powered conversational assistants, chatbots and self-service, will automate the handling of simple enquiries, will allow customers to quickly and easily fix their issues themselves, 24/7. The rise of self-service has made human support even more critical.
Altivon
MARCH 20, 2018
Through better web-based content, enhanced IVR, the Internet of Things (IoT), virtual agents and, yes, chatbots. In the meantime, chatbots and blended AI are making their way into contact centers, providing additional self-service options and freeing agents for more complex interactions. How is that possible?
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