COPC

MAY 23, 2016

CXMB Survey shows difference in consumer and corporate perceptions in managing the customer experience. recently presented at the 2016 CXMB Workshops in San Diego and Toronto, organized by Execs In The Know. At both workshops, COPC Inc. At both workshops, COPC Inc. Read our workshop presentation.

Surveys 40

Surveys Multichannel Benchmark Customer Experience 40

COPC

JANUARY 3, 2016

Working together, we are surveying consumers about their experiences and perceptions in a multichannel environment. In addition, we are also surveying corporations about their customer experience management strategies and approaches to better serve their customers. In addition to the survey program, COPC Inc.

Multichannel 40

Multichannel Customer Experience Surveys Benchmark 40

aircall

DECEMBER 13, 2018

This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? Data in this report comes from a February 2018 survey of 475 U.S. Data in this report comes from a February 2018 survey of 475 U.S. About This Survey. Methodology.

Surveys 54

Surveys Customer Support B2C CRM 54

CSM Magazine

NOVEMBER 30, 2016

The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications. Customers see progressive companies using multichannel service response systems (e.g. 24/7/365 mentality.

Customer Service 84

Customer Service Multichannel Scripts Consulting 84

Interactions

APRIL 19, 2024

Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. Here’s a summary of the workshop and the insights gleaned: Unlocking a Customer Experience Transformation Strategy The workshop, spanning 85 minutes, was structured to encourage active participation and meaningful discussions among attendees.

Customer Experience 62

Customer Experience Multichannel Contact Center Customer centricity 62

Lumoa

JULY 17, 2023

User interface feedback and qualitative surveys Digitizing Customer Experience: A Key Step to Make Your Company Competitive The Connection between Digital Transformation and Customer Experience The term digital transformation refers to integrating digital technology into all aspects of a business. Keeping the human touch 3.

Customer Experience 78

Customer Experience Chatbots Feedback Surveys 78

COPC

APRIL 14, 2016

Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. and Execs In The Know present the CXMB Workshop. and Execs In The Know present the CXMB Workshop. Judi Brenstein of COPC Inc. and Execs In The Know.

Journey mapping 40

Journey mapping Benchmark Airlines Contact Center 40