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Especially during peak times. Managing call volume can be challenging while maintaining service quality. Long WaitTimes and High Abandonment Rates One of the most noticeable red flags is extended waittimes for customers and high abandonment rates. MSP call centers often handle a large volume of calls.
Real-timemanagement to adapt to business needs. The Vocalcom solution offers Simplify numerous essential indicators for its work (number of received and handled calls, recording of conversations with patients, average waitingtime…) that reflects the quality of the service rendered.
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