Eptica

APRIL 26, 2016

These findings come from the Eptica Multichannel Customer Experience Study , which has tracked the changing face of customer service in the UK, France and latterly the United States , over the last five years. You can download the full Study (in French) here , but these are the top five conclusions: 1. Share this page on: Tweet.

Multichannel 49

Multichannel Customer Experience Transportation Self service 49

Eptica

DECEMBER 16, 2015

Be multichannel While there is no direct correlation between age and the channels that customers want to use, the multigenerational world means that companies need to offer a full range of ways of making contact. Share this page on: Tweet.

Customer Service 48

Customer Service Multichannel Transportation Entertainment 48

Eptica

APRIL 18, 2018

As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

UJET

FEBRUARY 11, 2020

Optimizing Channels for Customer Support dives into the importance of building identical support experiences, no matter the channel by looking into three separate industry verticals: e-commerce, on-demand transportation, and on-demand food delivery.

Transportation 72

Transportation Interactive Voice Response Customer Support Surveys 72

Outsource Consultants

SEPTEMBER 12, 2018

Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service. In addition to the short flight, the Dominican Republic has a safe and convenient public transportation system.

outsourcing 52

outsourcing Contact Center Telemarketing Outbound sales 52

Livepro

JULY 17, 2018

Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory. Steve Mitchinson | General Manager of Driver and Vehicle Services | Department of Transport. of Transports Customer Experience Steering Committee. KEYNOTE SPEAKER BRISBANE 18 TH SEPTEMBER 2018.

Transportation 40

Transportation Government Multichannel Consulting 40

ViiBE Blog

AUGUST 2, 2021

Automotive , Construction , Energy , Insurance , SMB , Transport. Primarily, automation can take your business communication, both internal and external, to another level by using the database of past, present, and potential clients, and leveraging the customer knowledge base to create personalized and rapid multichannel communication.

CRM 52

CRM Automotive Call Center Transportation 52

Aria Solutions

JUNE 24, 2019

Many organizations dealing with inflexible infrastructure understand the benefits of migrating to a modern cloud contact center: minimum required investment to deploy, maintain and support; ease of managing multichannel communications; improved employee performance and CX; and the ability to adapt to changing business needs.

Contact Center 48

Contact Center Transportation Multichannel Cloud contact 48

Creative Virtual

DECEMBER 13, 2018

We can’t mention recognitions without a special shout out to the Transport for NSW team and their chatbot RITA on having an exceptional year. You can read our full article here. RITA was in the news in January for giving commuters access to voice-activated information with a new integration with Amazon’s Alexa. Congratulations!

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

JustCall

AUGUST 21, 2020

Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. Multichannel Support. In a nutshell, they are multi-departmental. The Importance of Telephone Triage Process. A telephone triage process is different from a regular triage nurse.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

Comm100

AUGUST 23, 2018

Multichannel” and “omnichannel” have been buzzwords for years now. According to Jake Leeman, senior technical strategist at Sandbox Agency, “AR allows us to transport our brands , products, and stories directly into the consumer’s world.”. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?

Customer Service 45

Customer Service Chatbots Customer centricity Customer Care 45