VocalCom

JUNE 24, 2020

Gartner reveals that 91% of organizations are planning to deploy AI within the next three years and that by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. AI to enhance human relationships.

Customer Experience 62

Customer Experience Multichannel Contact Center Chatbots 62

Fonolo

AUGUST 29, 2018

The business value won’t be based on simply being a standalone channel – rather, it must integrate with other channels so agents can truly provide a multichannel experience. White Paper: CX Trends You Need to Watch in 2018. Learn more about Shai and Fonolo here and here. What’s Inside: Be Agile with Your CX Offerings.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

VocalCom

JUNE 16, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The single most important value of the contact center now and going forward as customers and employees navigate an increasingly complex world is – or should be – empathy. Carlo Costanzia. CEO of Vocalcom.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

VocalCom

JUNE 29, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. Before investing, companies need to think through their entire customer journey, defining on which channel a customer might engage for a given type of interaction, what transfers could happen across departments etc.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62

VocalCom

JUNE 18, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. As a brand’s reputation remains its more valuable asset, Cloud contact center platforms will become a key differentiator for the organizations that want to handle any changes in the market and adapt seamlessly, at record speeds.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

Comm100

APRIL 6, 2020

Before we dig in deeper, let’s first distinguish it from multichannel. Multichannel customer engagement refers to companies interacting with customers through multiple channels, such as phone, email, and live chat, with each channel managed in its own platform. Free Download: Customer Engagement 2020 White Paper.

Multichannel 52

Multichannel Chatbots Customer Care Coaching 52

VocalCom

JULY 2, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. This is a double-edged sword: at the same time, nearly one in five report having their emotional state shift because of poor agent behavior, the CallMiner survey revealed. Want to know more about the evolution of contact centers ?

Contact Center 62

Contact Center Self service Virtual Agent Chatbots 62

VocalCom

JUNE 22, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. Want to know more about the evolution of contact centers ?

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. This post includes highlights from our Omnichannel white paper. Read the full story by downloading the free white paper below. Free Download: Customer Engagement 2020 White Paper.

Average Handle Time 40

Average Handle Time Multichannel Chatbots CRM 40

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. This post includes highlights from our Omnichannel white paper. It was a shift backed by data—lots of it. Today, consumers use an average of almost six touch-points. Read the full story here.

Average Handle Time 54

Average Handle Time Multichannel CRM Analytics 54

Comm100

FEBRUARY 7, 2018

Checking Multichannel Capabilities. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Checking Multichannel Capabilities. Does the marketing automation vendor allow you to run multichannel campaigns?

Multichannel 44

Multichannel CRM Marketing Accountability 44

UJET

FEBRUARY 11, 2020

Today’s consumers are tech-savvy individuals who use multiple channels to communicate with family and friends. But even with separate channels, the ability to contact someone, share information, and have a personalized interaction are the same regardless of the channel it is happening on.

Transportation 72

Transportation Interactive Voice Response Customer Support Surveys 72

Fonolo

FEBRUARY 7, 2013

This white paper explores key areas that are sure to shake up the industry.v. If you would like to learn more about how to reduce hold time in your call center, call Fonolo at 416.366.2500 or request a demo here. NEW REPORT: Call Center Trends 2020: A New Age for the Contact Center. Making your contact center omnichannel ready.

Call Center 62

Call Center Interactive Voice Response Abandon rate Wait times 62

Integrity Solutions

MAY 24, 2023

They’re beginning to question what value they can bring in a multichannel world where customers can find any information they need from an internet search and a cognitive agent. And while demand for good salespeople has never been higher, many recruiters struggle to even convince people to go into a career in sales.

Sales 52

Sales Coaching Accountability Personalization 52

Eptica

JULY 21, 2019

It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. Tags: Adrian Swinscoe, Punk, Punk CX, CX, Customer experience, Customer Service, channels, omnichannel, multichannel Categories: News, AI, Best Practice. I think so.

Multichannel 86

Multichannel Best practices Benchmark Surveys 86