CCNG

JANUARY 1, 2025

Chat has to be part of your omni-channel support strategy. Don’t get us wrong, at Customer X Solutions we believe that Chat can be an effective support and delivery mechanism as your customers navigate your systems, processes, and digital tools. Or does it?

Omni-channel support 195

Omni-channel support CCNG Upselling outsourcing 195

Advantage Communications

OCTOBER 24, 2019

With the holiday shopping season just weeks away, a retail brand’s customer service team should now be planning ahead for omni-channel support for the upcoming Black Friday, Cyber Monday and other key high volume dates.

Omni-channel support 49

Omni-channel support Customer Service outsourcing Sales 49

NobelBiz

MARCH 12, 2024

Eric Sims CEO & Founder Leading Edge Connections “When it came to the professionalism, the communication and the reliability, NobelBiz was, hands down, the most helpful, informative and supportive group we came across. Key components include data integration, omni-channel support, and real-time analytics.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. When callers can reach the customer care representatives via their preferred channel, it leads to a cohesive and seamless customer experience.

Best practices 52

Best practices Call Center Omni-channel support Management 52

TMP Direct

NOVEMBER 6, 2024

Whether through phone, email, chat, or social media, customers demand consistent, high-quality support. This is where omni-channel support becomes essential. Cost Efficiency: Outsourcing backup support helps manage costs while maintaining service standards.

Omni-channel support 52

Omni-channel support Business Process Outsourcing outsourcing Multichannel 52