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One way to do this is to reduce the waittime. Onboarding an Interactive voice response (IVR) can help with this, especially if you’re a lean startup and your customer support team is overwhelmed. Provide Omni-ChannelSupport. That’s where omnichannel support comes in handy.
Omnichannelsupport systems will come up. What your customers need today as well as in the future is omnichannelsupport systems. This drastically reduces the waitingtime for your customers as well. Real Time messaging will outweigh e-mails. Chatbots to the rescue.
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