Omni-channel support Self service Virtual Agent 
InGenius
JANUARY 31, 2020
To meet customer expectations, modern businesses are now adopting live engagement tools that help improve service through real-time communication. These tools help both the customer and the agent stay on the same page and increase first-time resolutions tenfold. Contextualized omni-channel support.
CSM Magazine
JULY 24, 2015
As social media and website capabilities evolved, channels were expanded further. Today, customers receive support using a variety of channels, including phone, email, social media, video, self-service portals and chat forums. This multi-channel customer support model is now the standard rather than the exception.
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Win the Customer
DECEMBER 15, 2015
We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support.
CSM Magazine
JUNE 12, 2020
Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1. Impact of Globalization.
SmartKarrot
OCTOBER 22, 2021
It is no surprise that the usage of chatbots in customer service is taking a notch up. It is no surprise that the usage of chatbots in customer service is taking a notch up. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA).
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