ShepHyken
JULY 8, 2022
This week’s guest post by Sharavanan Shanmugaraju shares six customer service trends that companies need to adopt this year. Omni-channel support is critical moving forward. Multichannel support may not be sufficient today. Connecting through these channels is important for a smoother user experience.
InGenius
JANUARY 31, 2020
Being a progressive industry driven by innovation and new technology, we can expect to see several trends emerging this year that propel the industry forward and have a significant impact on customer experience and agent productivity. Contextualized omni-channel support. Final thoughts on contact center trends in 2020.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Win the Customer
DECEMBER 15, 2015
Today’s trends are all about personalization with a twist. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Customer experience continues down a path of rapidly advancing technology with trends pointing to a virtual experience.
Kayako
JANUARY 5, 2017
Recent trends in customer service show that companies can delight their customers while generating revenues. In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Here are seven support centers that we love.
DMG Consulting
FEBRUARY 5, 2020
This is interesting given the mega trend to improve the customer experience. Digital Transformation and Omni-Channel Support. of respondents are engaged in or plan to invest in a digital transformation initiative that includes the use of digital and social media channels. Final Thoughts.
Kayako
SEPTEMBER 29, 2016
But there is a harsh reality facing customer-centric businesses: any interaction with your support team is 4x more likely to drive customer disloyalty versus actually improving their experience. Case in point, customer service tools must support this growing trend; there’s no longer an alternative.”
Fonolo
NOVEMBER 22, 2018
No one channel is dominant enough to make the other channels irrelevant. This has profound implications for the world of customer service as companies are increasingly focused on providing omni-channel support. Learn about the battle for the future of customer service.
Expert insights. Personalized for you.
174 
Let's personalize your content