CSM Magazine

JULY 24, 2015

As social media and website capabilities evolved, channels were expanded further. Today, customers receive support using a variety of channels, including phone, email, social media, video, self-service portals and chat forums. This multi-channel customer support model is now the standard rather than the exception.

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Omni-channel support Multichannel Self service Virtual Agent 79

Joe Rawlinson

MAY 31, 2017

You can find ongoing video training on data-driven tools and insights for Infor CRM. Users can easily access more than 300 videos with development and technical topics, product training and product briefs. Immediately respond to emails, tweets or phone calls with omni-channel support to provide seamless engagement.

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Omni-channel support Customer retention CRM Sales 98

InGenius

JANUARY 31, 2020

Contextualized omni-channel support. Omni-channel support enables businesses to seamlessly connect with their customers and provide consistent service across all channels. These tools help both the customer and the agent stay on the same page and increase first-time resolutions tenfold.

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Omni-channel support Contact Center Virtual Agent Self service 62

Plantronics

FEBRUARY 7, 2020

There’s no question that contact centers are evolving to support the digital world in which their customers live – where people buy online, interact on social media, and communicate via video.

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Omni-channel support Contact Center Call Center Customer Service 49

REVE Chat Blog

APRIL 8, 2020

Deliver omnichannel support. In simple terms, omni channel customer support means “ be where your customers are”. How to increase customer satisfaction by delivering omni channel support. Self service support works well as one of the alternative methods to reduce the customer service gap.

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Omni-channel support Self service Chatbots Feedback 98

Nicereply

JANUARY 9, 2023

Provide Omni-Channel Support. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy. Slack is a good example of this.

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Omni-channel support B2B Interactive Voice Response Feedback 52

Hodusoft

JUNE 7, 2024

The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Video calls 4. When callers can reach the customer care representatives via their preferred channel, it leads to a cohesive and seamless customer experience.

Best practices 52

Best practices Call Center Omni-channel support Management 52