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Provide Omni-ChannelSupport. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy. Deploy Automation.
Omnichannel Experience Contemporary contact centers provide omnichannel experience. The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Videocalls 4. However, maintaining remote teams effectively can be a challenging task for the organizations.
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