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A Complete Guide to Customer Service Automation

Comm100

Omni-channel support AI ensures seamless transitions across multiple channels (email, chat, social media, etc.), Workshops, peer coaching, and role-playing exercises can help agents stay sharp and confident in using the latest technologies and techniques. keeping context intact. Ongoing learning is also essential.

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Good and Bad Customer Service Stories: Practical Examples + Learnings

JustCall

Self-service tools are a big win Customers love brands that allow them to self-serve–this includes having an in-depth knowledge base with all the answers, support articles, and common FAQs. Omni-channel support is another must-have Providing omnichannel service–be it by way of phone, live chat, email, etc.