NobelBiz

MAY 28, 2024

Increased Revenue Opportunities By enabling agents to handle both inbound and outbound calls, call blending opens up new revenue opportunities. For instance, agents can capitalize on inbound calls to upsell or cross-sell products and services. Low Sales Productivity In some cases, call blending might result in lower sales productivity.

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

Global Response

DECEMBER 21, 2022

How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.

Call Center 62

Call Center Outbound sales Best practices Feedback 62

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth. 5 essential steps to find upsell and cross-sell opportunities with journey analytics ]. Outbound Sales Call.

Analytics 93

Analytics Government Metrics Upselling 93

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Moments should be tagged by category so you can easily find them later when coaching reps or analyzing trends across your entire sales team.

Coaching 52

Coaching Sales Chatbots Analytics 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Is your organization already aware of specific pain points and friction in your customers’ journeys? and delivers meaningful ROI.

Analytics 43

Analytics Metrics Government Journey mapping 43

Expivia

NOVEMBER 30, 2021

No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Outbound centers need to sell. Even customer support is a sale in a way, a sale on continued business. . But, how do you get you to improve call center sales in your business?

Call Center 98

Call Center Sales Scripts Outbound sales 98