Babelforce

JUNE 3, 2021

There are a lot of benefits to upselling. Upselling is great. That’s not always easy – but we’re going to look at 7 tried and true techniques that will make your upselling as effective and as sustainable as possible. In this post: What is upselling? First, what is upselling? Upselling isn’t always done well.

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Expivia

NOVEMBER 30, 2021

No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Outbound centers need to sell. Even customer support is a sale in a way, a sale on continued business. . But, how do you get you to improve call center sales in your business?

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NobelBiz

MAY 28, 2024

Increased Revenue Opportunities By enabling agents to handle both inbound and outbound calls, call blending opens up new revenue opportunities. For instance, agents can capitalize on inbound calls to upsell or cross-sell products and services. Low Sales Productivity In some cases, call blending might result in lower sales productivity.

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Call Center Interactive Voice Response Outbound sales Scripts 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Upsell and Cross-sell Revenue Growth. 5 essential steps to find upsell and cross-sell opportunities with journey analytics ]. Outbound Sales Call.

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Analytics Government Metrics APIs 93

Global Response

DECEMBER 21, 2022

How Quality Assurance Can Help Increase Sales Whether or not your call center focuses on outbound sales and marketing, a good QA process can directly impact sales and drive improvement for your bottom line.

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Call Center Outbound sales Best practices Feedback 62

Babelforce

AUGUST 20, 2020

NLU can also have uses in outbound calling, such as: Training agents in better processes/approaches Highlighting upselling/cross selling opportunities Automating data entry. Anything you can do to shorten that timeframe is immensely beneficial, so highlighting established upselling opportunities is a no-brainer.

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Outsource Consultants

JANUARY 8, 2025

A comprehensive cost-benefit analysis should factor in both direct costs (such as per-call or per-agent fees) and indirect benefits (like improved customer retention or increased sales through upselling). This practice has gained significant traction, with the global call center market estimated at US$332.2

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Call Center outsourcing Business Process Outsourcing Average Handle Time 67