outsourcing Related Topics 
Beyond Philosophy
JULY 13, 2021
Sometimes your Customer Experience requires you to outsource a portion of it to a third party. We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. Managing the Customer’s Expectations about Outsourced Experience is Critical.
Callminer
APRIL 20, 2020
Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. How Business Process Outsourcing Works. Onshore Outsourcing.
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ShepHyken
MAY 10, 2019
This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. However, whether you’re working with a small or large business, there’s a way to navigate around the lack of resources for customer support, and that is through outsourcing.
ShepHyken
AUGUST 6, 2021
She writes about how using an outsourced call center can be a successful strategy for keeping customers happy. For example, using an outsource call center is a successful strategy for keeping customers happy and ensuring your business achieves the results it hoped for. . Take a look! . Reduced Costs. Maximized Time.
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Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you. Today’s most successful brands understand how great customer support can grow their bottom line.
Beyond Philosophy
JULY 3, 2021
It could be that you needed to outsource your call center. Whatever the reason may be, you have outsourced part of your Customer Experience. The question is, was outsourcing that part of your experience really a good idea or a big mistake? We also explore the pros and cons of outsourcing part of your Customer Experience.
CCNG
JUNE 3, 2021
As outsourcing is not new to anyone, information organizations should have before embarking on outsourcing or dealing with their current outsourcing partner. However, outsourcing is not going away, and according to many trusted advisory organizations, it will continue to grow significantly.
Speaker: Robert Bradshaw, President, Got/IT
How to continuously outperform any threat of outsourcing. Join us for this interactive conversation as we share: How to improve productivity upwards of 70% in less than 12 months. How to learn the true cost of decisions before committing.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level. What are the benefits of outsourcing your customer service?
Advertiser: The Office Gurus
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. You will discover that the solution is a hybrid model to prevent the high risk of contact center outsourcing buyers.
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Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you. Today’s most successful brands understand how great customer support can grow their bottom line.
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This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down.
Speaker: Casey Kostecka, Convergent
Convergent Outsourcing utilizes games tied to key performance metrics and has found the program to be very successful. Most contact center leaders understand the appeal of incorporating game mechanics into their operations and can visualize the excitement and subsequent employee engagement the games will promote.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If this is a situation can you relate to, then join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.
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