SmartAction

MARCH 1, 2022

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard. Within the SaaS model, there are two types of SaaS. Within the SaaS model, there are two types of SaaS. Vertical SaaS is a software as a service focused on a specific industry. Scalability is simple.

Management 76

Management SaaS Virtual Agent Automotive 76

CSM Magazine

FEBRUARY 19, 2024

The landscape of global business has been irrevocably altered by the emergence of call center outsourcing, a phenomenon that has reshaped the way companies interact with their customers. Furthermore, the rise of call center outsourcing has been significantly influenced by the rapid development of communication technologies.

outsourcing 52

outsourcing Call Center Government Telecommunications 52

ROI CX Solutions

AUGUST 29, 2024

Both services play an important role in keeping your business running smoothly, and while those roles might appear similar from the outside in, both are necessary steps in the larger process of solving the variety of technical problems that crop up in any organization past a certain size. What Is the Best Help Desk Software?

Technical Support 52

Technical Support outsourcing Business Process Outsourcing Self service 52

Kayako

OCTOBER 13, 2016

In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

Helpware

SEPTEMBER 8, 2016

Owning a SaaS business can be aggravating at times. You may have the best FAQ page ever written and you will still be greeted with an inbox full of tech support questions. Hiring someone in-house to take care of all of this is one good solution, but the outsourcing of support services can be beneficial for smaller or new operations.

outsourcing 40

outsourcing Technical Support SaaS Customer Service 40

TeleDirect

DECEMBER 14, 2023

A few of the common cost-benefits include: Reducing employee costs: Outsourcing customer service reduces the cost of wages, training and recruitment. If you’re a subscription-based brand or a SaaS company, it’s easier to calculate. In other ways, it’s less concrete and slightly more complicated.

Call Center 62

Call Center Customer retention Technical Support Sales 62

ChurnZero

OCTOBER 22, 2020

The role of Customer Success in keeping SaaS companies alive is too substantial to wing it by relying on a homegrown solution that accounts for a fraction of an outsourced product’s functionality. You must also consider the technical support that your team will require on a recurring basis.

CRM 59

CRM Customer retention Technology Best practices 59

NobelBiz

MAY 16, 2023

To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. A hosted contact center is a software-as-a-service (SaaS) solution that allows you to outsource your call center operations.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Netomi

JANUARY 5, 2022

Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. Churn is Coming: 12 Learnings From a Survey of SaaS CxOs. He authored the Customer Success book for Wiley!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

MAY 16, 2023

To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud. A hosted contact center is a software-as-a-service (SaaS) solution that allows you to outsource your call center operations.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

SmartKarrot

FEBRUARY 19, 2021

Outsourcing cost: Do you plan to outsource some of your components like RPO or customer success optimization on a timely basis by hiring an expert? An ideal churn rate is considered to be 5% (annually, not monthly) for SaaS organizations. Mention this too. However, it varies for different niches.

Upselling 10

Upselling outsourcing Technical Support industry standards 10

SmartKarrot

SEPTEMBER 24, 2020

The frustration with the issue from your product gets magnified when faced with poor customer support. Most of the companies outsource their support function to third party service vendors located in a different country. To understand how SmartKarrot helps SaaS companies keep and grow loyal customers, Request a Demo.

Customer centricity 10

Customer centricity Construction Technical Support Consulting 10