Calltools

MAY 29, 2019

So then what is SaaS and what does it have to do with Dropbox? Software as a service (SaaS), exists, in part, in “the cloud” and is well-known in the world of business. If you aren’t adopting SaaS into your business yet, you’re probably behind your competition. What is SaaS?

SaaS 15

SaaS outsourcing CRM Technology 15

Kayako

JULY 27, 2017

As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. And there’s so many metrics you can track !

Metrics 80

Metrics SaaS Surveys Enterprise 80

ChurnZero

AUGUST 9, 2019

Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Productivity and time management skills don’t come natural to everyone and that’s okay. Mistake #1: Not Planning Out Your Day.

Management 58

Management SaaS Metrics outsourcing 58

ROI CX Solutions

AUGUST 29, 2024

As your help desk grows, it may be time to evolve your software for a wide range of capabilities, including remote or global use. Ready to outsource your help desk support to the professionals? While many companies have a help desk, technical support teams are usually reserved for tech or SaaS companies.

Technical Support 52

Technical Support outsourcing Business Process Outsourcing Self service 52

SmartKarrot

NOVEMBER 2, 2020

So, businesses must exert effort and time to observe what could be the best ways to retain customers during times of recession.”. Benjamin Walker, CEO, Transcription Outsourcing , LLC. Benjamin Walker is a CEO, entrepreneur, and founder of Transcription Outsourcing. Chioma Iwunze, Marketer and Writer, Time Doctor.

Customer retention 21

Customer retention Consulting Consulting Marketing 21