Quality Contact Solutions

APRIL 15, 2021

Teaching the different skills required for outbound and inbound telemarketing training is more important than ever before. As different as the job descriptions for inbound and outbound telemarketing are, the training required to perform these jobs is just as diverse. The one size fits all or blanket training approach doesn’t work.

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Quality Contact Solutions

JUNE 26, 2019

Outbound telemarketing can be a powerful marketing tool if you know how to approach the customers. Try out these useful tips which can help you create a perfect outbound telemarketing script. Approach the script like you are writing for actors, not for robots. By Daniela McVicker, Guest Blogger. Don’t pitch too early.

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Quality Contact Solutions

DECEMBER 23, 2021

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. Here’s the good, bad, and ugly with telemarketing laws. DNC Telemarketing Laws. There are a few areas that companies seem to struggle with regarding telemarketing laws.

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Quality Contact Solutions

DECEMBER 31, 1969

Outbound telemarketing is alive and well, despite what you will hear about the inexorable rise of online marketing and social media. To give yourself every advantage, you need a concise, precise, and persuasive script that pulls at people’s heartstrings. By Amanda Sparks, a professional marketer and blogger.

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Anexa BPO

NOVEMBER 21, 2020

Telemarketing is a complex beast within the sales and promotion sector. While telemarketing is sometimes mistakenly believed to be outdated or no longer a viable marketing tactic, this age-old concept is still highly popular – and highly effective. Telemarketing and outsourcing go hand-in-hand.

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Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Below are some of the best practices to be a successful outsource telemarking supervisor.??. Successful outsource telemarketing supervisors understand the KPI’s and the story they tell.?.

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Quality Contact Solutions

DECEMBER 16, 2020

Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question. What is the goal of the script?

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Quality Contact Solutions

DECEMBER 31, 1969

Creating the perfect telemarketing compliance program is challenging. Outbound telemarketing managers will tell you that ensuring their outbound telemarketing is compliant is one of the things that keeps them up at night. Here are the primary risks of outbound telemarketing: TCPA compliance. Do Not Call compliance.

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Quality Contact Solutions

OCTOBER 4, 2022

8 Key Metrics Telemarketing Companies Need To Evaluate Performance. Use the Lead Generation Secret Weapon Many companies turn to outsourced telemarketing lead generation services as part of their strategies to hit their sales goals. Experts in Lead Generation and B2B Telemarketing. Request a Customized Price Quote.

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing Appointment Setting Best Practices: Part 2. In Part 1 , we discussed how to maximize the appointment kept rate when conducting telemarketing appointment setting. In addition, we introduced the 6 primary components of a successful telemarketing appointment setting program: A targeted contact list with phone numbers.

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Quality Contact Solutions

OCTOBER 25, 2021

Increased Member Engagement Through Telemarketing Increases Renewals One key factor for year-over-year membership growth is a deliberate focus on engaging with members in various communication channels. Scripting: The key to ensuring the long-term effectiveness of your outbound telemarketing script may be to eliminate the “script.”

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Quality Contact Solutions

DECEMBER 31, 1969

The State of Indiana has amended its Telemarketer Registration law as of July 1, 2019. Effectively the amendment to the existing statute removed the numerous exemptions that sellers and telemarketers previously relied on. B2B outbound telemarketing is now covered by the law. Check your scripts and update them accordingly.

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Babelforce

JULY 8, 2021

Are outsourced teams as effective? If you choose this route, you’ll outsource all or part of your contact center operations to a third party. You think you can save money by outsourcing to a place with a lower cost of living. But outsourced service doesn’t have to mean lower quality. What services do BPOs offer?

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing appointment setting can be a game changer for any sales team. Telemarketing appointment setting is a great way to work through cold calls, and setup your experts with viable contacts to work. Find Your Best SIC and NAICS Codes for Telemarketing Appointment Setting Success. Where will they get the new leads?

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Quality Contact Solutions

DECEMBER 31, 1969

Note: When we use the term outbound telemarketing , we’re talking about placing cold calls to prospects to set business to business appointments. This essential component will make or break new customer acquisitions so outsourcing appointment setting using a third-party firm can cause angst and uncertainty. Others call it prospecting.

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Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing Appointment Setting Best Practices: Part 1. Telemarketing appointment setting is a cost-effective way to use less expensive people resources to set appointments for your salespeople. The best telemarketing appointment setting initiatives have these things in common: A targeted contact list with phone numbers.

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Quality Contact Solutions

DECEMBER 31, 1969

What is outsourced telesales? Outsourced telesales is partnering with an external organization to help sell your products or services directly to the customer by telephone. An outsourced partner can help transform the way your company gains market share while maintaining and supporting the current customer base. That’s right.

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Quality Contact Solutions

OCTOBER 10, 2022

10 Ways to Use an Outbound Telemarketing Partner. You will no doubt experience change while outsourcing your program. Inbound Call Center Outsourcing Pricing Options. Contact our sales team to learn how your organization can benefit from a team of dedicated telemarketing professionals. Request a Customized Price Quote.

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Quality Contact Solutions

OCTOBER 19, 2022

Working with a telemarketing company for appointment setting helps companies save time and money that would otherwise be spent by the internal sales team handling these efforts. In addition, outsourcing allows the sales team to focus better on closing deals and increasing sales conversions. Request a Price Quote.

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Outsource Consultants

FEBRUARY 5, 2025

Outsourcing these services can enhance efficiency, reduce costs, and improve performance. Outbound call centers focus on proactive customer outreach for various purposes, including: Telemarketing : Promoting products or services to potential customers. Why Outsource Outbound Call Center Services? sales, appointments).

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Quality Contact Solutions

JANUARY 5, 2023

However, I will tell you that after running hundreds of B2B telemarketing lead generation programs, there are several helpful processes to make sure your team is generating strong leads and your sales team is capitalizing on those opportunities. Follow these tips to see improved results. Follow these tips to see improved results.

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OctopusTech

MAY 10, 2018

A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. There are a number of ways you can use telemarketing to turn various opportunities into business. Launching Products. Market Research.

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Quality Contact Solutions

DECEMBER 31, 1969

In this article, I’ll share how to calculate call center outsourcing cost for outbound calls. Outbound call center outsourcing cost. Telemarketing hours. The telemarketing hours should be an agreed-upon number of hours that the call center will invoice you for in a given period. Training hours. Monthly management fee.

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Quality Contact Solutions

DECEMBER 31, 1969

In Part 1 , we discussed how to maximize the appointment kept rate when conducting telemarketing appointment setting. In addition, we introduced the 6 primary components of a successful telemarketing appointment setting program. B2B Telemarketing Appointment Setting Starts with a Good List. B2B Telemarketing Incentives.

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Quality Contact Solutions

JULY 11, 2022

In addition, outsourcing this process to a partner frees up time to focus on other areas of your business. These include automated dialers making your calls (rather than dialing each phone number manually) and teams specializing in lead generation, scripting , and reports to help leaders evaluate and adjust tactics as needed.

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Quality Contact Solutions

FEBRUARY 3, 2023

With many types of telemarketing services for businesses, it’s not always easy to identify the most relevant to support your goals. The good news is that most outsourcing partners will help find the best solution to accomplish your objectives. In addition, your telemarketing partner acts as an extension of your team.

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Quality Contact Solutions

JULY 31, 2020

Using telemarketing services can help grow your business and have a significant impact on productivity efficiency regardless of the industry. The difference is that they are using telemarketing services to schedule appointments, promote the current specials, and call clients about the same safety recall.

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Quality Contact Solutions

JANUARY 19, 2023

When your business decides to use B2B telemarketing services , it’s essential to scope out the different service providers and review what each one has to offer. A benefit with a B2B telemarketing services partner is that you’re able to take the worry out of your hands. Reports guide both you and your B2B outsourced partner.

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Quality Contact Solutions

APRIL 24, 2020

With competition in commercial roofing being so fierce we believe outbound telemarketing is essential to the success of roofing companies. One of the industries we’ve seen thrive with outbound telemarketing efforts is commercial roofing. We’ve found that outbound telemarketing is one of the most effective communication methods.

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NobelBiz

NOVEMBER 23, 2020

Key Performance Indicators or KPIs are indispensable Data in the outsourcing field, especially for telemarketing campaigns. In this guideline, we will explore 5 key indicators and how they can be used to optimize telemarketing campaigns. The focus here will be solely on the KPIs that are relevant to a telemarketing campaign.

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Quality Contact Solutions

APRIL 1, 2021

Outsourced inbound call center services. Why would a business choose to outsource its inbound call center services ? The reasons are varied, but predominantly, companies outsource the inbound calls to free their internal team up to focus on less repetitive tasks and provide a higher quality service than their internal team can support.

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Quality Contact Solutions

DECEMBER 31, 1969

Julie is an outsourced telemarketing and call center operations expert. To develop a working solution using outsourced telemarketing and call center services, Julie uses her experience to craft a program that makes sense and she is honest if QCS is not the right solution. Angela Garfinkel, President. Meet Julie Kramme.

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Quality Contact Solutions

DECEMBER 31, 1969

Since the enactment of the Telephone Consumer Protection Act in 1991, companies engaged in telemarketing must be constantly vigilant to ensure their outbound call programs are compliant. Telemarketer Registration requirements. Call disclosure requirements in scripting. Script requirements. By Angela Garfinkel, President.

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aircall

NOVEMBER 18, 2016

Contact centers are also operated by outside companies, and are used to handle customer service but also to take on other activities such as telemarketing, debt collection, and billing services. Contact centers often work using customized scripts for every customer interaction. Real-time reporting. What can a call center do?

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Quality Contact Solutions

DECEMBER 31, 1969

There are several reasons why a bank should use telemarketing companies to conduct its outbound telemarketing campaigns rather than internally. Telemarketing companies can augment the process of finding new business to help support your growth initiatives. Partnerships with telemarketing companies.

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Quality Contact Solutions

DECEMBER 31, 1969

One of the key factors for telemarketing companies to manage an outbound telemarketing campaign is being able to measure how the program is going. Are there issues with the script, the leads, or the agents? Here are 8 Key Performance Indicators (KPI’s) that should be included in reports for telemarketing companies.

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Quality Contact Solutions

DECEMBER 31, 1969

There are a number of telemarketing companies in the marketplace that are hungry for business. can telemarketing companies really claim they are experts at every possible opportunity? Quality Contact Solutions is different from other telemarketing companies. QCS has proven that not all telemarketing companies are the same.

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