ShepHyken

JUNE 27, 2018

There is an old saying in the real-estate industry: The three keys to success are location, location and location. The traditional way a customer communicated with a company was in person or on the phone. I have a similar take on the customer service and customer service world. Then along came emails, then chat, then chatbots.

Customer Service 225

Customer Service Real estate Chatbots Personalization 225

Help Scout

JULY 27, 2021

If there’s one thing HGTV has taught us all, it’s this: Real estate is complicated. Whether it’s buying a house, selling one, renovating, building, or managing a property, each different facet of real estate comes with its own set of challenges. All of that makes real estate a pretty high-stakes game.

Real estate 85

Real estate Best practices Customer Service Consulting 85

Calltools

NOVEMBER 11, 2020

Real estate cold calling can launch a successful real estate career, but it requires persistence and diligence. Real estate agents who implement cold calling need to make hundreds of cold calls each day. Real estate cold calling works better with preview dialers. Reduced Call Times.

Real estate 81

Real estate Scripts CRM Sales 81

Call Center Weekly

OCTOBER 3, 2018

Building a personal brand on LinkedIn is the key to opening new doors. Use your cover image real estate wisely. You can use this space to showcase your personality and professional focus. Diligently build your audience through outreach and personalized messages. Looking to grow your career? But where do you start?

Personalization 134

Personalization Real estate B2B Engineering 134

JivoChat

MAY 17, 2022

Counting on one of the best CRM for real estate can make a great difference in the life of a realtor. The Benefits of Using CRM for Real Estate. Using a CRM for real estate allows you to centralize all your clients and prospect information in one place, along with all the channels of communication.

Real estate 75

Real estate CRM Sales Marketing 75

Ansafone

JULY 29, 2022

For those in the real estate industry, it’s a no-brainer that personable and courteous communication should be prevalent and consistent in order to gain the trust of prospects. No real estate agents can afford to miss out on a major listing! What can a real estate answering service provide?

Real estate 62

Real estate Answering services Contact Center outsourcing 62

IdeasUnlimited

AUGUST 15, 2024

The real estate industry faces unique challenges that require efficient management and prompt communication. This is where virtual assistant real estate services come into play. These services have revolutionized the way real estate professionals manage their workload, ensuring tasks are handled promptly and effectively.

Real estate 59

Real estate Consulting Consulting Management 59

ShepHyken

SEPTEMBER 27, 2021

EX and CX Come Down to the Same Thing: Put the Person First by Inge De Bleecker. CMSWire) The better the experience, the more likely that person will return and give the brand their business. Personalization, customer journey mapping, and surprising customers with the unexpected are just a few of the topics covered in this article.

Real estate 51

Real estate Customer Service Journey mapping Entertainment 51

CSM Magazine

MARCH 18, 2025

When you’re selling your house, one of the most important decisions you’ll make is choosing the right real estate agent Working with a great agent means a smooth sale, top dollar for your house, and a fantastic customer experience. Think of it as having a personal advocate throughout the entire process.

Real estate 52

Real estate Customer Service Finance Marketing 52

JustCall

NOVEMBER 6, 2019

Not just nervous real estate agents, new real estate agents can benefit from these cold calling scripts too. This is exactly why I have prepared 10 cold calling scripts that can be used in various domains in the real estate world. This is exactly what real estate agents can make use of.

Real estate 65

Real estate Scripts Sales Brand ambassadors 65

Beyond Philosophy

JULY 26, 2018

The point I am getting at is that all of us have expectations about the Congo that came from somewhere, whether it was a personal experience or reading Joseph Conrad’s Heart of Darkness in secondary school. Now, to be clear, there isn’t a wrong answer here. You could have gone to the Congo even. So, How Do You Keep Up?

Real estate 330

Real estate Morale Customer Experience Consulting 330

JustCall

JULY 17, 2019

In real estate, simply generating leads is just not enough. However, the issue arises that these leads can come to you in real estate at any time of the day. What is a real estate SMS bot? How is it relevant to the real estate industry? You had to talk to an agent on the phone or in person.

Real estate 58

Real estate CRM voip Banking 58

JustCall

SEPTEMBER 23, 2024

They’re not just focused on closing deals but building real, lasting relationships. Nurturing those relationships in real estate? We will show you how to build rock-solid relationships with your clients that’ll keep them coming back for years to come, even in the ever-changing world of real estate.

Real estate 52

Real estate Interactive Voice Response Feedback Personalization 52

OctopusTech

JULY 6, 2018

While most of the real estate professionals happily look forward to visiting properties with their trusted clients, there are only a handful of realtors who consent to the task of cold calling, an equally important task which helps them gain new clients. Why outsourcing? Customer Service.

Real estate 59

Real estate Call Center outsourcing call center software 59

Call Center Weekly

OCTOBER 15, 2018

Yesterday I received a cold call from a local real estate company. This is Dan from XY Real Estate. Content is the currency of the modern sales person. Here's exactly how it went: "Hi, this is Kathryn." Are you looking to sell your home?" "No." Are you sure?" "Yes." Ok, thank you. Why is that?

Real estate 143

Real estate B2B Sales Marketing 143

JustCall

AUGUST 8, 2023

The real estate industry is massive, fragmented, and quite often digitally immature. However, given how Artificial Intelligence (AI) has made a disruptive and groundbreaking entry, it is hard to deny how it can change the face of real estate as we know it. Here is a detailed report on using AI in real estate.

Real estate 52

Real estate Chatbots Marketing Sales 52

ShepHyken

MARCH 19, 2018

My Comment: It is said that in real estate the three most important words are location, location, and location. We spoke with Kaplan about what inspired DD Perks, striking the right balance of communicating with its members, the importance of personalization and what’s to come.

Real estate 205

Real estate Customer Service Multichannel Big data 205

CSM Magazine

JULY 19, 2022

As a real estate investor, you have to be prepared to deal with all kinds of people. The article below will teach you how to manage customer relationships in real estate, so that you can avoid any potential problems down the road and ensure that everyone involved in your business transactions is happy with the outcome.

Real estate 59

Real estate Management Finance Personalization 59

CSM Magazine

APRIL 11, 2024

Navigate the intricate world of real estate negotiation with strategic expertise and discover the secrets to securing lucrative deals. When mastering the art of negotiation in the real estate marketplace, understanding the importance of strategy is critical.

Real estate 52

Real estate Transportation Marketing Engineering 52

Momentum Telecom

OCTOBER 22, 2024

The real estate industry is rapidly evolving thanks to new technology, shifting consumer expectations, and regulatory changes. More than ever, real estate is an omnichannel experience that leverages multiple communications channels and platforms to streamline the customer experience. What Do Managed Service Providers Do?

Real estate 52

Real estate voip Management Technical Support 52

CSM Magazine

JUNE 4, 2022

Marketing is a dynamic issue that plays a massive role in the success and growth of your real estate business. If you are new to the real estate business or just seeking to improve your sales and take them to the next level, this is the right article. Building a quality brand in real estate is vital.

Real estate 52

Real estate Marketing Advertising Sales 52

CSM Magazine

MAY 18, 2022

If you’re a real estate agent, then you know that customer service is key. In this article, we will discuss 15 ways to improve real estate customer service and provide a better experience for your clients. The first way to improve real estate customer service is by creating a mission statement.

Real estate 52

Real estate Customer Service CRM Personalization 52

CSM Magazine

JANUARY 6, 2020

Real estate may be most famous for being all about location, but the reality is that you can’t overlook the importance of customer service. Real estate investors tend to focus on the bottom line but ignoring customer service will literally cost them. Let’s discuss what really matters in real estate customer service.

Real estate 52

Real estate Customer Service Metrics Customer retention 52

JustCall

AUGUST 8, 2023

The real estate sector, too, is poised to benefit. Conversational AI in Real Estate Source When it comes to real estate, conversational AI can streamline operations, increase personalization and save time. Tools for AI in Real Estate Source How does conversational AI work in real estate marketing?

Real estate 52

Real estate Chatbots CRM Finance 52

JustCall

JUNE 26, 2023

Consequently, this fear and lack of purchase intent have had a widespread impact on the livelihoods of real estate agents, who are now struggling to make ends meet due to the reduced demand in the market. As a result of this economic shift, the importance of lead conversion in the real estate market has grown exponentially.

Real estate 52

Real estate Marketing Scripts Coaching 52

Callminer

AUGUST 1, 2017

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. This can happen more than once when a person gets transferred between agents.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

JUNE 26, 2023

In today’s digital age, communication has become more critical than ever before, and it is no different when it comes to the real estate industry. Real estate agents require efficient communication methods to keep in touch with leads, manage appointments and stay up-to-date with clients.

Real estate 52

Real estate Scripts Marketing Best practices 52

Callminer

FEBRUARY 23, 2021

Aligning sales and service helps customer service agents deliver more personalized customer experiences, which naturally leads to better business outcomes. Adopting a personal touch in customer service interactions will become indispensable. Through automation, agents will be freed to focus on personal customer connections.

Call Center 376

Call Center Technology Banking Contact Center 376

JustCall

SEPTEMBER 5, 2023

Independent real estate agents have the potential to boost a brokerage’s sales while offering specialized services. Transparent performance evaluations are meant to hold real estate agents accountable and help them grow. However, their impact depends on their ability to learn from both failures and successes.

Real estate 52

Real estate Construction Feedback Morale 52

JustCall

JUNE 26, 2023

In the competitive world of real estate, where success hinges on building strong relationships and closing deals, effective lead follow-up is a simple but often overlooked strategy to increase your chances of converting leads into net new customers. This is where a real estate follow up system comes into play.

Real estate 52

Real estate Chatbots CRM Metrics 52

CSM Magazine

APRIL 14, 2020

Real estate depends heavily on documentation as the source of information. The experts at estatebud.com/real-estate-crm advises you on a professional approach to customer relationships. Without leads, your real estate agency business does not stand a chance. VRX Staging.

Real estate 52

Real estate CRM Marketing Accountability 52

LiveChat

AUGUST 24, 2018

Real estate is a people-driven business. But increasingly, the initial communication between a real estate agent and a potential homebuyer happens online. Luckily, live chat can help real estate agents avoid the pitfalls of digital customer service while simultaneously boosting sales.

Real estate 45

Real estate Sales Consulting Consulting 45

CSM Magazine

FEBRUARY 15, 2021

A home may be one of the most important and most expensive purchases a person may make in their lives. Here are a few myths that make it seem like real estate purchasing is a far off dream and just exactly why they’re myths. You Need 20% Down To Purchase Real Estate.

Real estate 52

Real estate Finance Government Personalization 52

Call Experts

MAY 6, 2021

Real estate agents and property managers, if your business takes too long to react to requests and return messages, your renters, buyers, and owners can get disappointed. We specialize in offering your real estate or property management company services. Appointment Scheduling for real estate agents and property managers.

Real estate 52

Real estate Contact Center Management Scripts 52

JustCall

MARCH 13, 2023

Prospecting in real estate is similar to mining for precious minerals. Just as a miner must search for and extract valuable resources from the earth, a real estate professional must seek out and identify potential clients and properties to generate leads and make sales. What Is Prospecting Real Estate?

Real estate 40

Real estate Marketing Sales Personalization 40

CSM Magazine

AUGUST 26, 2019

Customer service is the key to any successful business and real estate is no exception. Whether you are a solo real estate agent or run a bigger real estate firm, you need to learn how to effectively maintain a good relationship with your clients, in order to be perceived as a professional in the industry.

Real estate 45

Real estate Customer Service Engineering Feedback 45

VirtualPBX

NOVEMBER 20, 2024

By adopting AirDial, you’ll also benefit from: Scalable solutions that grow with your portfolio, whether you manage a few residential properties or oversee a large commercial real estate portfolio. Schedule a meeting with an AirDial expert to get personalized guidance and discuss how AirDial can support your properties.

Real estate 52

Real estate Telecommunications Wireless Engineering 52