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By considering the conversation history, the platform can offer more accurate and personalized responses. This gives chatbots the ability to access customer data from the main SalesForce database, enabling the bots to give personalized and more custom answers to users’ questions.
A lot of lost sales opportunities happen because salespeople can’t reach the right person. Sales teams spend hours calling the wrong numbers and searching for correct contact details, draining resources and damaging revenuepotential. But finding accurate business phone numbers shouldn’t feel like an impossible task.
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