NobelBiz

JULY 25, 2023

Discover the transformative potential of data-driven decision-making and personalized interactions that cultivate lasting relationships with customers. Personalized Interactions: With historical data at their fingertips, agents can reference past interactions, making customers feel valued and understood.

Analytics 98

Analytics Call Center Contact center software Scripts 98

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” A Customer Service Call Flow A customer service call flow would play out as follows: Friendly and personalized greeting: “Hello <customer name>!

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

JivoChat

APRIL 13, 2021

If you can help customers reach the right person instantly, they get quicker help with a request or query, reducing customer friction. Increases revenue potential. You can also use live chat triggers to initiate personalized interaction based on a visitor’s demographics or on-site behavior. Minimizes customer friction.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

SmartKarrot

SEPTEMBER 27, 2022

Decentralize customer success and build more revenue streams with increasing expansion revenue opportunities. Another goal of customer success teams is to drive more personalized and contextualized engagements as per customer segments. Enterprise customers help increase revenue potential but also need more integrations.

Enterprise 10

Enterprise Accountability Management Revenue potential 10

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. They have been a part of the renewing, upselling and cross-selling processes for a long time. The goal of an account manager is solely to get renewals, cross-sells, and upsells.

Management 11

Management SaaS Accountability Customer retention 11

Comm100

FEBRUARY 5, 2018

Marketing (Personalization) Software. Most importantly, they aim to personalize customer interactions throughout the entire customer lifecycle. It also gives companies the opportunity to upsell products, and convert leads. Marketing (Personalization) Software. Why Is Customer Engagement Software Important. CRM Software.

CRM 58

CRM Marketing Multichannel Self service 58

Cincom

FEBRUARY 13, 2025

Faster Time-to-Quote: Replaces manual selection with AI-driven recommendations Improved Margins : Suggests upselling and cross-sell opportunities automatically. In the past, rigid pricing structures either resulted in lost revenue or, worse, caused businesses to miss out on deals.

CRM 40

CRM Upselling Sales Finance 40

Cincom

JANUARY 30, 2025

This flexibility allows businesses to offer personalized pricing, attract a broader audience, and maximize revenue potential. 3- Role of AI and Machine Learning in Billing AI and machine learning revolutionize billing by enabling predictive analytics and personalized invoicing.

CRM 40

CRM Banking Healthcare SaaS 40