Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. What Makes a Good Customer Success Manager?

Management 97

Management Upselling Coaching Best practices 97

Education Services Group

JULY 20, 2021

Scheduling/automating QBRs and touchpoint tasks can be simple ways to help time manage accounts so the CSM doesn’t have to comb through their full account list each day or week. Take back that time spend copying records over and let the CSMs focus more on that next set of action items. Can they co-exist?

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

ChurnZero

NOVEMBER 9, 2018

Industry terminology can be useful, but it can also prove wildly disruptive when it comes to actually agreeing on strategies for getting things done — it isn’t enough for the development team at a SaaS company to know what the goal is if the person who approves the budget is completely baffled. Upcoming Webinar.

Customer Service 45

Customer Service SaaS Customer retention Morale 45

JustCall

MAY 11, 2023

Efficient time management Balancing daily tasks in real estate can be overwhelming. The seamless connection between JustCall and Follow Up Boss automates time-consuming activities like call logging, contact syncing, and appointment scheduling, freeing up more time for you to focus on closing deals.

Real estate 52

Real estate Call Logging CRM Sales 52

ClientSuccess

MARCH 21, 2018

With so many priorities being juggled by the CSM team, time management and prioritization are key. It helps me create a meaningful to-do list, manage my non-stop Inbox, and plan to provide surplus value for my clients. It can be exhausting to try and have a “work personality” and a “home personality.” Question 7.

Customer Experience 40

Customer Experience Best practices SaaS Engineering 40

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? It’s like extending a personal guide to your customers—one who is there to support them every step of the way. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

SmartKarrot

APRIL 21, 2021

The more you wish your customer base to grow, the higher you need to zoom in to productivity and time management. As a Customer Success Manager , you constantly juggle between relationship building, onboarding, upselling and strive to take the customer satisfaction score a notch up. You need some personal space too.

Time management 10

Time management Management Chief Customer Officer Upselling 10

SmartKarrot

JANUARY 21, 2021

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. SaaS or on-demand software goes back to the 1970’s. Managing these software solutions became important. What is SaaS Product Management?

SaaS 11

SaaS Management B2B Metrics 11

Comm100

NOVEMBER 23, 2020

Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. Outseta checks different boxes than other help desk providers by including tools specifically targeted at early-stage SaaS startups, such as billing and authentication. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Integrity Solutions

MAY 24, 2023

All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations. What it doesn’t cover: those factors that influence a person’s inner drive to achieve.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

AUGUST 18, 2022

When we needed information, Google gave us a search engine; when we needed to send written communication over the internet, Google gave us emails; when we wanted virtual meetings, Google gave us Meet… From time to time, Google has been addressing our personal and professional (business) needs with its high-efficiency, easy-to-use SaaS products.

SaaS 10

SaaS CRM Engineering B2B 10

SmartKarrot

MAY 21, 2020

There is nothing more powerful than delving into best practices brought out by the personal experience with the clients. Either by forming a community or by taking to the social media or maybe by building a personal brand around the market domain. Needless to say, Time Management. Yes, that is true! Data on fingertips.

SaaS 10

SaaS Metrics Best practices Engineering 10

SmartKarrot

OCTOBER 14, 2020

It is essential in any SaaS-based organization to not just find any customer but a right-fit customer who would stay in business for the long term. Requirements for the Account Manager Role. Personality and sales aptitude are key to anyone aspiring for this role. A degree in business management or marketing is also required.

Accountability 10

Accountability Management SaaS Sales 10

SmartKarrot

DECEMBER 1, 2021

Imagine: You have created a B2B SaaS product that has a lot of subscribers. Calendar notes can help save meeting times, reaching deadlines, and more. You can also free up your calendar time and adapt to the agenda or events. Display events from both your work and personal calendars at the same time .

SaaS 10

SaaS B2B Personalization Management 10

SmartKarrot

FEBRUARY 1, 2024

Economic uncertainties and global situations impact customer commitments, leading to a downgrade in Software as a Service (SaaS) ticket sizes. Effective time management emerges as a critical challenge, requiring CS managers to strategically allocate resources and prioritize tasks.

Management 10

Management Customer centricity SaaS Marketing 10

SmartKarrot

MAY 18, 2020

Qualities are a very subjective attribute and it differs from person to person, organization to organization and that too in many myriad ways. Within the SaaS, you must also note that listening too is an essential part of a healthy conversation. Not to Miss – Time Management . And what do I revert with?

Consulting 10

Consulting Consulting Scripts B2B 10

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. When hiring customer success managers, look for candidates with experience in your industry or a related field. 30% Interview results.

Upselling 10

Upselling Best practices CRM SaaS 10

SmartKarrot

MARCH 3, 2022

Interestingly, many modern-day businesses build their business on data but they don’t necessarily manage them well. If your business is data-driven but you are having a hard time managing the growing pile of data in your business, you have landed on the right page. This is where the role of Chief Data Officer comes into play.

Chief Customer Officer 10

Chief Customer Officer Government Analytics Big data 10

SmartKarrot

NOVEMBER 2, 2020

In response to providing customers value during the COVID-19 pandemic, he said, “Personally addressed email newsletters are working exceptionally well to build stronger relationships with your customers.”. He says, “We continue to communicate with them on every level possible except in person for obvious reasons.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

CSM Magazine

JUNE 1, 2018

Most of the decision-makers in an organization will argue that churn is the most important metric, particularly if you are a SaaS company. Though this might be easy to improve first response time for your agents, it does not work in favor of customer satisfaction. Sometimes, all it takes is one question. Use them sensibly.

Metrics 40

Metrics Surveys Feedback SaaS 40