ShepHyken

NOVEMBER 22, 2016

Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships.” Andy loves to be unique and surprising to the people he cares about – in both his personal and professional relationships.

Consulting 316

Consulting Consulting Sales Personalization 316

ShepHyken

NOVEMBER 2, 2022

Building a relationship that fosters confidence, trust and connection is a less obvious sales technique. If every time you contact the customer, be it in person, over the phone, by email, texting, or any other form of communication, and all you do is sell, sell, sell, the customer will tune you out. And don’t do it with a sales pitch.

Education 331

Education Personalization Customer retention Sales 331

CSM Magazine

JANUARY 29, 2025

A sales funnel that prioritizes the customer isn’t just beneficialits essential. Heres how you can craft a sales funnel that puts customers at the heart of everything you do. Connect with Multiple Decision-Makers Sales is rarely a one-person game, especially in B2B environments. Every touchpoint matters.

Sales 52

Sales Brand ambassadors B2B Customer centricity 52

Callminer

SEPTEMBER 23, 2020

To help your outbound calling operation overcome these kinds of obstacles, we’ve rounded up a selection of immensely useful tips below. “A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. Put another way, personalization is the opposite of operating from scripts and responding with cookie-cutter answers.

Personalization 103

Personalization Sales Scripts Contact Center 103

ProProfs Blog

JUNE 5, 2020

The good news is that CX experts from big brands are ready to spill the beans with their valuable customer service tips during COVID 19. These tips will help you keep your business operations afloat and make you ‘ live to fight another day ’. . Insightful Customer Service Tips During Coronavirus Pandemic. Stay tuned! .

Customer Service 214

Customer Service Customer centricity Metrics Customer Support 214

ShepHyken

DECEMBER 21, 2020

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Keep it simple, collect lots of data, personalize the experience, and maintain loyalty… Seems like a formula for success just about every company can use. Nothing fancy here. Here’s Why.

Airlines 308

Airlines Customer Service Advertising Customer Experience 308

Callminer

NOVEMBER 25, 2019

An outbound call center places calls instead of receiving them, typically with a focus on nurturing and closing sales. This matters immensely as longer calls caused by extensive sales pitches are typically less successful than their shorter counterparts. Expert Tips on Important Call Center Metrics to Track. Average Call Length.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Global Response

DECEMBER 9, 2024

Personalized service Personalized customer service is critical in busy seasons, especially during the holidays. Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience every time. Ready to perfect your CX? Ready to handle your busy seasons like a pro?

outsourcing 62

outsourcing Call Center Wait times Abandon rate 62

Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. To that end, employees receive no sales commissions and have no sales quotas. “You were never trying to close a sale.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

Totango

OCTOBER 14, 2024

Key takeaways : Sales leaders should ask potential customers about the outcome they need to achieve to be successful. Starting with an outcome focus makes it easier for sales leads to kick off an entire customer lifecycle, rather than just a quick handoff. Listen to the entire episode for all of Karen’s comments and tips.

Sales 62

Sales Upselling Engineering Enterprise 62

ShepHyken

MARCH 31, 2021

This time I want to share a few tips on what to do for these special days that are observed throughout the year. By the way, if you can’t meet in person, you can always do a virtual focus group. It’s been years since I’ve written about Get to Know Your Customer Day.

Feedback 395

Feedback Surveys Sales Customer Service 395

ShepHyken

SEPTEMBER 19, 2016

Sharpen) The power behind the Zappos brand and majority of their success is attributed to the power of fantastic customer service, which is often overlooked as a sales strategy. 10 Tips For Making Customers Feel Welcome by Richard R. TCFCR) Here are my ten tips for making customers feel welcome. Simple yet, very powerful.

Customer Service 0

Customer Service Chatbots CRM Technology 0

ShepHyken

JULY 14, 2023

They can help you execute your email campaign faster, but you can’t send them without personalizing them. If you’re having problems personalizing email templates that generate results, you’ve come to the right place. You must also create personalized subject lines and greetings in your emails.

Personalization 156

Personalization Best practices CRM Marketing 156

Dialer 360

DECEMBER 4, 2024

Brevet) This proactive approach to sales involves contacting customers directly instead of waiting for prospects to approach you. If your call center has all the right components to make sales and increase your revenue: Some outbound call center sales tips you must know to close more deals. Outbound Calling: What is it?

Call Center 48

Call Center Sales Outbound sales Inbound sales 48

Beyond Philosophy

OCTOBER 5, 2023

Our sales tax is called the VAT, which stands for Value Added Tax. And What About the Tipping During a Fast Casual Experience? When it came time to pay, the employee flipped around the screen, asking me how much I wanted to tip, 18, 20, or 22%. Tipping is out of control in the US. The same thing happened.

Airlines 379

Airlines Consulting Consulting Education 379

ShepHyken

MAY 24, 2021

How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. My Comment: Dale Carnegie said, “A person’s name is to him or her the sweetest and most important sound in any language.” CustomerThink) Focus on customers’ goals which lead to sales and their referrals.

Customer Service 398

Customer Service Customer retention Contact Center Sales 398

CSM Magazine

OCTOBER 30, 2024

Here are ten tips to enhance the customer service experience in telesales via sales outsourcing. Personalize the Interaction Why it matters: Customers appreciate when they feel valued as individuals rather than just another number. Personalize messages: Reference previous conversations to maintain continuity.

Customer Service 52

Customer Service Construction CRM outsourcing 52

Integrity Solutions

MARCH 18, 2021

Effective sales recruiting strategies start with a well-defined Sales Success Profile based on objective performance criteria. As a sales manager, it’s pretty frustrating when you spend a significant amount of time and energy coaching and developing someone only to discover in the end that, well, it’s not you, it’s them.

Sales 128

Sales Coaching Personalization Management 128

ShepHyken

APRIL 23, 2021

You don’t want complaints to sit on a public forum like social media, which is why your social media person should either have the autonomy to reply to complaints or be given a strategy for addressing complaints. . Adding the social support person’s name at the end of the Tweet made this feel response feel more personalized. .

Customer Service 333

Customer Service Advertising B2B Chatbots 333

CSM Magazine

OCTOBER 21, 2024

In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive. Deliver Personalized Experiences Gone are the days when a one-size-fits-all approach was enough to satisfy customers. Today, personalization is key to delivering a memorable customer experience.

Customer Experience 52

Customer Experience Customer centricity Feedback Surveys 52

Beyond Philosophy

AUGUST 3, 2023

I was in sales then, so I knew I needed to learn some new skills before I got there. Going along with this long-term vision is the idea that the skills needed for general management were broader and more in demand than sales skills. Don’t get me wrong; sales skills are essential and in high demand. Click here.

Sales 195

Sales Marketing Consulting Consulting 195

Callminer

OCTOBER 3, 2019

This collection of tips and common characteristics is intended to help leaders, human resource professionals, and managers in the call center. Expert Tips for Hiring the Best Call Center Representatives (and Keeping Them Engaged). Biro, 5 Tips For A Winning Candidate Experience , Forbes; Twitter: @MeghanMBiro. .

Call Center 186

Call Center Morale Employee engagement Customer centricity 186

ShepHyken

MAY 3, 2021

an online retailer of music instruments and audio gear, is dedicated to investing in an “old school” approach when it comes to customer experience and the strategy is all about personalization and relationships. Their CEO and Founder Chuck Surack places the experience over the sale. This company is on my radar.

Customer Service 286

Customer Service Entertainment Banking Marketing 286

CSM Magazine

NOVEMBER 11, 2024

Tips for students interested in pursuing a career in customer service management As a student eager to build a career in customer service management, consider the following tips. Industry Publications: Stay informed by reading industry-leading magazines and blogs, such as Customer Service Manager, Customer Think, and CX Today.

Customer Service 52

Customer Service Management Education Contact Center 52

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. The people over at Deputy compiled a list of customer service training tips and ideas that will help your company build brand advocacy: Communication is key. Set goals.

Customer Service 399

Customer Service Morale Sales Coaching 399

ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. Six Tips To Optimize Your Customer Service For First Touch Resolution by Logan Rush.

Customer Service 351

Customer Service First call resolution Contact Center Best practices 351

CX Global Media

JANUARY 15, 2019

When you’re referring to agent performance, that can be referenced in numerous and very different categories – attendance, absenteeism, call metrics, sales metrics, customer satisfaction metrics, schedule adherence, utilization, customer satisfaction, tickets closed, first contact resolution, and so much more. Spoils of War.

Contact Center 304

Contact Center Schedule adherence Coaching Metrics 304

ShepHyken

DECEMBER 11, 2019

With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to shift my focus back to basics. In other words, it isn’t a sales or marketing piece. There you have it—your first ten tips to make 2020 your best year of customer service and experience yet.

Customer Service 296

Customer Service Sales Marketing Technology 296

ShepHyken

SEPTEMBER 7, 2023

Encourage shadowing experienced account managers who can disseminate their best tips and tricks. Emphasize the importance of collecting and acting on feedback , as well as sharing results with product, sales, and marketing teams. Partnering with your sales team here can help.

B2C 346

B2C Customer centricity Feedback Upselling 346

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. She said, “I’m not being nice for a tip. It doesn’t even matter if I get a tip or not.

Customer Service 243

Customer Service Coaching Advertising Scripts 243

Fonolo

AUGUST 24, 2021

8 tips for creating an ideal call center environment. Here are some tips to improve your call center environment: 1. Also, give your agents some freedom in how they personalize their space. Don’t just focus on sales goals and revenue. TIP: Regular communication is great, but it should also be clear.

Call Center 148

Call Center Morale Best practices Contact Center 148

ProProfs Blog

JUNE 3, 2019

Effective Tips to Improve Customer Service. In case you’ve already come across a lot of tips to improve customer service and don’t know where to start, then we are here to help. Here are nine essential tips to improve your customer service and become successful at customer success. #1. Make Your First Impression Count.

B2C 150

B2C Feedback B2B SaaS 150

Beyond Philosophy

JANUARY 14, 2023

In sales, it can be tough to know when a customer is no longer deciding but already decided—unless, of course, they tell you that out loud. For example, I like to make drawings with pen and paper during my sales presentations with a contact. However, there are several signals that a person sends when they are ready to buy.

Consulting 243

Consulting Consulting Sales Surveys 243

ProProfs Blog

OCTOBER 16, 2020

And that’s just the tip of the iceberg. Live chat leveraged as a sales tool not only improves conversion but also simplifies and shortens the sales funnel. And that’s what we’ll focus on – how a live chat sales funnel works, how it’s different from the traditional one, and how to optimize it.

Sales 148

Sales Abandon rate CRM Marketing 148

ShepHyken

AUGUST 9, 2019

Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. If you choose to continue giving to your customers long after you have made a sale; with only one purpose and that is to benefit them – they will become your fans! That’s how they have me hooked!

Feedback 304

Feedback Sales Accountability Personalization 304

Fonolo

SEPTEMBER 17, 2020

In reality, there is no perfect personality type that will fulfill everything you need. TIP: According to psychologist Carl Jung , there is no such thing as a pure introvert or extrovert. Extroverted personalities are typically highly sought-after for sales and customer service roles. Personalized conversations.

Contact Center 128

Contact Center Personalization Call Center Coaching 128