ShepHyken

APRIL 30, 2021

Modern customers want real-time interactions that are personalized and consistent. For instance, Betterment, an online investment advisor, uses proactive chat invitations to provide personalized financial services to new clients, helping them invest with confidence. . Merging The Boundaries Between Customer Service and Sales .

Customer Service 385

Customer Service Chatbots Analytics Upselling 385

Callminer

FEBRUARY 23, 2021

Video chat assistance is on the rise. “FaceTime video chatting was just the beginning. Video customer service is coming. Requests are coming in from clients who want to offer video customer service. One-way video chatting (they see our agent, but the agent does not see them) or an app could be used to offer this.

Call Center 376

Call Center Technology Banking Contact Center 376

AWS Machine Learning

OCTOBER 29, 2024

Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. All of this data is centralized and can be used to improve metrics in scenarios such as sales or call centers.

Engineering 120

Engineering APIs Sales Enterprise 120

ShepHyken

DECEMBER 11, 2019

With all the focus on how technology—including AI, data, personalization and more—can drive a better customer experience, I wanted to shift my focus back to basics. Video is an amazing tool. Use it for online tutorials, a video version of Frequently Asked Questions and more. Check out this recent Forbes article on using video.

Customer Service 296

Customer Service Sales Marketing Technology 296

Steve DiGioia

MAY 17, 2021

According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems. To that end, employees receive no sales commissions and have no sales quotas. “You were never trying to close a sale.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

Beyond Philosophy

APRIL 27, 2023

Our listener did their research, which gave them projected sales that made them proceed with their product launch. However, the sales after the launch haven’t been what the study predicted. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Sales 39

Sales Surveys Marketing Personalization 39

ShepHyken

AUGUST 14, 2020

It’s not just about interaction with sales or customer service. These days, people ignore ads, block pop-ups, and skip video ads on streaming sites. Sponsored pieces in newspapers, promotional Instagram videos with influencers, podcasts, and editorial blogs should be included in a good strategy. Post-sale monitoring.

Customer Experience 263

Customer Experience Entertainment Sales Healthcare 263

ShepHyken

MAY 3, 2021

an online retailer of music instruments and audio gear, is dedicated to investing in an “old school” approach when it comes to customer experience and the strategy is all about personalization and relationships. Their CEO and Founder Chuck Surack places the experience over the sale. This company is on my radar.

Customer Service 293

Customer Service Entertainment Banking Marketing 293

Beyond Philosophy

JUNE 15, 2016

With sales lagging, they‘re hoping that in-store virtual reality experiences will be the magic ingredient that lures shoppers back. According to eBay’s promotional video , virtual reality shoppers can use their eyes to choose products they’re interested in and can see them up close and from different angles.

Entertainment 283

Entertainment Consulting Consulting Customer Experience 283

Beyond Philosophy

NOVEMBER 21, 2017

I like a good deal as much as anyone, but as a customer experience consultant I’ve always thought these frenzied holiday sales were penny wise and pound foolish. It has beefed up the number of sales associates, who will be decked in holiday attire. But it turns out that just 10 percent of its shoppers account for half of its sales!

Consulting 312

Consulting Consulting Sales Customer Experience 312

ShepHyken

FEBRUARY 12, 2021

Allowing their sales and creative teams to focus on generating more business. Video Chat. Consider incorporating video chat if you have not already done so. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. Being seen as a helpful and professional organization. Instant Messaging.

Chief Customer Officer 305

Chief Customer Officer Call Center Consulting Consulting 305

ShepHyken

SEPTEMBER 10, 2021

Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. . Reality: Customer Service generally feels like sales. . Follow up with customers after-sales. Speak to your customers in a conversational and personal tone. Respond to customer concerns promptly.? .

Customer Experience 270

Customer Experience Advertising Employee engagement Sales 270

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach. Here’s an example.

Engineering 130

Engineering Entertainment Big data APIs 130

TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue. Visual assistance.

Sales 124

Sales Technology Customer Service Chatbots 124

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Building Sales Competence Builds Sales Confidence.

Sales 121

Sales Coaching B2B Personalization 121

ShepHyken

AUGUST 9, 2019

They offer free deliveries, Amazon Prime Video, Amazon Prime Music and also Amazon Prime Reading. Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars.

Feedback 308

Feedback Sales Accountability Personalization 308

ShepHyken

MAY 11, 2018

Business are recognizing the importance of creating a balance between the two sales funnels. Apart from convenience, the one factor that will define and underline customer loyalty is personalization. Everyone, including you and me, love the personalization.

Customer Service 271

Customer Service B2B Customer centricity SaaS 271

Integrity Solutions

JULY 2, 2020

Although we typically think about Behavior Styles in terms of aiding sales performance and communicating with others, they also provide valuable insights into our own motivations, preferences and strengths. Everyone is grappling with disruptions that affect us on both the professional and the personal fronts.

Sales 118

Sales Personalization Management 118

CCNG

NOVEMBER 9, 2021

The way humans describe their customer service needs vary widely from business to business, and they vary massively from person to person. If you’d like to learn more you can watch the video. Owen McGrath is an active CCNG member based in Boulder Colorado and the Head of Sales for IV.AI.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

ShepHyken

DECEMBER 31, 2021

Make sure that you have a way to guide your customers through each step of the onboarding journey, whether it’s through emails, built-in tutorials, videos, or a combination of strategies.? . Never underestimate the power of exclusive sales or offerings to help build a positive relationship with your customers.? .

Customer Service 360

Customer Service Customer retention B2C B2B 360

Beyond Philosophy

SEPTEMBER 13, 2016

Many now know the story of Canadian musician Dave Carroll, whose music video, “United Breaks Guitars”, has been viewed millions of times on YouTube. Customer Advocacy Behavior: Personal Brand Connection That is More Than Loyalty, Word-of-Mouth, or Recommendation. Republished with permission from CustomerThink.com.

B2C 341

B2C B2B Wireless Customer centricity 341

ShepHyken

AUGUST 25, 2024

A recent high-profile case – as reported in CX Today – saw McDonalds discontinuing its AI drive-thru ordering experiment after viral TikTok videos highlighted its failures. Personally, I think a good self-service experience (for most businesses) is imperative to the overall success of your customer experience goals.

Customer Service 227

Customer Service Chatbots Customer centricity Self service 227

Beyond Philosophy

MAY 16, 2016

For example, Shawn Achor’s TED talk “ The happy secret to better work ” is a great way to spend 12 minutes of your day (and not just because you might be watching a video at a job that makes you feel unhappy). Because the instant we get the promotion, hit the sales goal or grab the brass ring, we move the target.

Consulting 0

Consulting Consulting Sales Personalization 0

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. Computer Vision AI is the science of analyzing images and videos to understand their meaning and context.

Self service 207

Self service Chatbots Enterprise Analytics 207

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. This is not unlike the situation many sales leaders are finding themselves in.

Sales 102

Sales Coaching Telecommunications Accountability 102

CX Global Media

JANUARY 15, 2019

When you’re referring to agent performance, that can be referenced in numerous and very different categories – attendance, absenteeism, call metrics, sales metrics, customer satisfaction metrics, schedule adherence, utilization, customer satisfaction, tickets closed, first contact resolution, and so much more. Foreword Thinking.

Contact Center 304

Contact Center Schedule adherence Coaching Metrics 304

ProProfs Blog

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? I’m transferring you to the right person. Proactive Sales Chat With Live Chat Scripts. Communicating Sales and Promotions. Hey, did you know that (product name) is on sale at the moment? Live Chat Scripts Used When Transferring Customers.

Scripts 133

Scripts Sales Customer Service Accountability 133

Beyond Philosophy

SEPTEMBER 12, 2024

Daniel Bisett , partner and CXO at WeRock DM , a digital marketing agency in Austin, TX, sent us a video as part of our None of Us Are as Clever as All of Us feature for the podcast. Digital marketers use it for everything from flash sales to seasonal promotions to abandoned cart emails. For many of us, this purchase is stressful.

Marketing 195

Marketing Airlines Morale Sales 195

Beyond Philosophy

MARCH 31, 2015

This does not mean that bank branches will go the way of video stores or carriage shops, however. Branches allow for direct contact with individuals and businesses important for the sales of financial services.

Banking 310

Banking Airlines Self service Finance 310

ShepHyken

JUNE 28, 2019

These assistive technologies provide employees with hints, prompts, tips and even personalized promotions based on real-time, dynamic interpretation of what the customer needs or would find appealing. The superagent can easily shift between channels such as video, voice and text to make each interaction sound authentic and personal.

Contact Center 296

Contact Center Self service Banking Airlines 296

ShepHyken

JUNE 8, 2018

Users of our photo and video editors are looking to actualize all sorts of unique ideas visually and they come with many questions (hundreds every day). Speed controls — ability to slow down or speed up video — were the missing ingredient for many, and a user chorus asked for it to be added to the app’s tool arsenal. We’ve got tons….

Customer Support 203

Customer Support Brand ambassadors Scripts Customer Care 203

Integrity Solutions

MARCH 11, 2021

While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. Virtual Sales and the Distracted Customer. Just with in-person selling, having a well-thought-out pre-call plan is important.

Sales 136

Sales Personalization Technology Accountability 136

ShepHyken

MARCH 31, 2018

One of the best examples of a complaint that went viral was Dave Carroll’s YouTube video about when United Airlines broke his guitar. When United refused to fix or replace the broken guitar, Carroll wrote a song about the experience (as any good musician might do), turned it into a video, and posted it on YouTube for all the world to see.

Marketing 228

Marketing Customer Service Airlines Self service 228

TechSee

MAY 19, 2020

Investing in the post-sale relationship boosts brand loyalty and drives long-term revenues. One study found that 58% of Americans are open to sharing their personal data with businesses if the benefits are clear, and 63% believe that sharing data and personal information online is an essential part of the modern economy.

Self service 207

Self service Sales Customer effort Technology 207

ShepHyken

NOVEMBER 29, 2019

While VR provides an immersive 3D display, AR projects 3D images onto live video allowing customers to get an idea of the final picture before it is even built. It allows brands to understand their customers’ needs, motivations, and personalities and then use this data to serve them content specifically for them.

Technology 274

Technology Customer Experience Complaint resolution Gamification 274

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359