CX Global Media

OCTOBER 15, 2018

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. Being a good agent does not translate to being a good supervisor. Leading with Agility.

Contact Center 269

Contact Center Morale Call Center Metrics 269

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

Callminer

MAY 27, 2020

And always check back – life moves fast and personal priorities shift. Leverage personality assessments for better team-building. “Different departments value different employee skill sets, and some intangible elements such as the nature of a person’s character can be difficult to measure.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Taylor Reach Group

MAY 14, 2020

Creating employee engagement is challenging in the best of times, with employees all in one building and numerous opportunities for in-person interaction. You’ll be the “great boss example” they cite in future training seminars. In the Spring of 2020, new challenges have presented themselves.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

SharpenCX

FEBRUARY 24, 2023

A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Don’t forget about your agents.

Banking 76

Banking Personalization Customer Experience Chatbots 76

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

outsourcing 8

outsourcing Construction Contact Center Banking 8

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog

Customer Service 140

Customer Service Consulting Consulting Metrics 140

Lumoa

NOVEMBER 8, 2017

It can help us to understand how likely is a person with certain characteristic to churn, what could they buy next or what would be the ways to improve their loyalty. We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti.

Feedback 110

Feedback Analytics Metrics Technology 110

Taylor Reach Group

MARCH 20, 2020

Too often we overlook mental health issues as personal issues that are not the concern or responsibility of the employers or the organization. Of course, there is a personal cost to every person or employee impacted by the mental health issues of their co-workers, families and friends, yet this topic is seldom discussed.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Callminer

APRIL 21, 2020

Customer service is about finding a balance between efficiency and personalization…”. One of the best call center leadership activities that helps address efficient and personalized support is to run a report on the most frequently asked questions to make sure your team is up to speed. And this goes both ways. Joe Bailey. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182

Totango

JANUARY 23, 2020

Lack of Customer Engagement: Enterprises should provide frequent, helpful, personalized engagements throughout the customer journey. Acknowledge their concern with personalized messaging and give the customer a clear path forward. Will you stage additional training seminars or make new information available?

Enterprise 108

Enterprise B2B Management Best practices 108

Quality Contact Solutions

MARCH 11, 2021

Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. Prospecting: It takes a special kind of person to pick up the phone over 150 times a day in an attempt to find the right new customer, uncover the right need and present the right solution to grow business.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

TeleDirect

DECEMBER 20, 2024

Teledirect Advantage: Teledirect excels in inbound customer support , handling tasks like appointment scheduling , seminar reservations , and issue resolution. These technologies enable us to provide fast, efficient, and personalized service. Understanding their expertise is essential.

Call Center 62

Call Center Outbound sales industry standards Analytics 62

Joe Rawlinson

APRIL 7, 2020

Having regular seminars and training on various adaptability courses can help a lot in minimizing the disastrous financial effects of a pandemic just like what we’re currently experiencing. Practicing macro-management helps promote independence so that employees don’t have to wait for specific instructions just for them to continue their job.

Government 88

Government Technology Management Personalization 88

Inbenta

JUNE 2, 2021

Chatbots can give employees quick and accurate answers across all communication channels, while also sending personalized alerts and notifications to ease the new employee into the company. Chatbots can push personalized alerts to ensure that employees do not have to open or navigate through the intranet or any other system to find updates.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Noble Systems

FEBRUARY 21, 2020

This means that they will emphasize email, IMs, in-app communications, and yes, text messaging as opposed to in-person visits. According to the report, sales representatives in some banks and brokerage firms conduct seminars and make recommendations to clients through impermissible digital channels, and the interactions are unmonitored.

Banking 71

Banking Analytics Contact Center Metrics 71

Totango

SEPTEMBER 1, 2020

Research by Deloitte shows that personalized customer experience is now just as important to customer decision-making as speed of service and ROI. Beating churn means delivering personalized value at every step of the customer relationship. . Provide additional, free seminars and webinars that promote product features.

Enterprise 108

Enterprise Construction Customer retention Metrics 108

CSM Magazine

DECEMBER 17, 2020

If our call was really that important to the organization, they’d have a live person taking our call. As I teach in my seminars – ask yourself if everything you say and do enhances or diminishes trust. Again, the most important thing to establish with customers is trust. It doesn’t help when the record message tells a lie.

Customer Service 98

Customer Service Personalization 98

CSM Magazine

APRIL 12, 2021

They’re unable to provide the level of care you want since you hired someone who doesn’t have the right personality or outlook in the medical industry. There are some seminars available specifically targeted towards doctors. You sometimes forget that people have their own biases. Some people are simply not meant for customer service.

Customer Service 98

Customer Service Healthcare Entertainment Wait times 98

CSM Magazine

DECEMBER 23, 2024

In the absence of in-person meetings, explore new methods to connect and work. Team-Building Workshops Conduct interactive seminars centered on team-building exercises. Thus, all your team members can engage on a personal level. Keeping your remote workforce engaged requires understanding how to make them feel supported.

Customer Support 52

Customer Support Morale Coaching Personalization 52

Tethr

APRIL 7, 2020

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Although digital alternatives aren’t quite able to achieve the vibe or excitement of an in-person event, innovative, technological approaches can be worth exploring.

Gamification 65

Gamification outsourcing Marketing Technology 65

Toister Performance Solutions

JANUARY 14, 2020

Employees aren't being trained The only formal training I received at the clothing store was a loss-prevention seminar I attended after having been on the job for about two months. They envision long, boring seminars that take employees away from their jobs. Teams discuss the tip to make it personalized and relevant to their situation.

Customer Service 62

Customer Service Contact Center Personalization Surveys 62

CSM Magazine

OCTOBER 30, 2024

Personalize the Interaction Why it matters: Customers appreciate when they feel valued as individuals rather than just another number. Leverage AI Interactive Avatars Why it matters: AI interactive avatars can enhance customer engagement by providing immediate, personalized responses and support.

Customer Service 52

Customer Service Construction CRM outsourcing 52

TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. A further complication is that a large-scale truck roll will likely require more technicians. However, training new technicians presents a logistical challenge to service providers.

Self service 109

Self service Wireless Contact Center Upselling 109

ProProfs Blog

MAY 29, 2020

Product Launches and Other Sponsored Events: Product launches, conferences, seminars, and other industry events are an excellent opportunity for brands to introduce themselves to their customers.Company events not only as a touch point but also allow you to open other channels of communication in the form of pre and post event surveys.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level.

Call Center 141

Call Center Contact Center Coaching Gamification 141

VirtualPBX

MARCH 12, 2020

Then list the essential skills each person and department needs to fulfill their positions. In addition, market seminars and conferences offer great methods of allowing employees to learn new skills “outside the classroom.”. Do the demands of your industry change, or are your employee functions mostly static across several months?

outsourcing 89

outsourcing Education Enterprise Marketing 89

CSM Magazine

SEPTEMBER 20, 2021

You and your employees need to understand that every person in the company shoulders excellent customer service. So, send personalized offers and newsletters to show them that you “understand” their needs and “value” them. Personalization Is the Key to Customer Happiness.

Customer Support 98

Customer Support Education Self service Surveys 98

Calltools

JULY 10, 2019

Develop several scripts with different personalities so your trainee will get a wider range of experiences. Once you identify a person’s weak spots, you can focus on training seminars on improving those skills. Point out moments when the employee did very well and moments when the person could have taken a better approach.

Call Center 75

Call Center call center software Scripts Sales 75

CSM Magazine

SEPTEMBER 27, 2023

Knowledge of basic financial concepts and the ability to use them in practice enables people to manage their money — keep records of income and expenses, avoid excessive debt, plan a personal budget, and create savings. That is why every person needs to understand what financial literacy is and how to improve its level.

Real estate 59

Real estate Finance Banking Education 59

JivoChat

DECEMBER 14, 2022

Send Personalized Connection Requests. Look for their LinkedIn profiles, and, instead of just sending a connection request, write a personalized message for them. Enjoy In-Person Network Opportunities. Enjoy In-Person Network Opportunities. Check out the article to know how. . Would you still send a connection request?

Education 75

Education Personalization Accountability 75

TeleDirect

JULY 1, 2021

Not surprisingly, most people prefer talking to an actual person about a product, service, or other important information. Want to ensure your next big seminar gets the most people in the seats? Seminar & event registration. Inbound calls and communication fall under any of the following categories: Reservation services.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

CSM Magazine

AUGUST 7, 2020

One of the easiest ways to say “thank you for your hard work and dedication” to your employees in an authentic and personalized manner are corporate gifts. If you cannot buy a personal gift for each of your staff members, go for vouchers, gift cards, discounts, etc.

Benchmark 59

Benchmark Surveys Education Personalization 59

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. Create internal workflows to ensure the right person gets the right response and responds immediately. Don’t send all the information to one overworked person.

Customer retention 60

Customer retention Surveys Personalization Accountability 60

CSM Magazine

AUGUST 8, 2023

One great way you can support this effort is by organizing educational seminars with expert Medicare brokers like Medigap Seminars. Your goal here is to empower them with enough knowledge to make the best decision possible for their personal needs and situations.

Entertainment 52

Entertainment Education Personalization 52

OctopusTech

FEBRUARY 28, 2018

a) By personalizing your lead nurturing email campaigns according to the names, behaviors, interests, and demographics of your lead prospects. b) By educating prospects and providing them with the information needed for their purchase via blog articles related to their interests, inviting them to seminars, sharing their success stories etc.

Call Center 69

Call Center Education outsourcing Sales 69