Personalization Surveys White Paper 
Beyond Philosophy
MAY 14, 2015
(Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.). Trust allows your Customers to feel comfortable handing you their business (and personal information). Clearly, more Customers want self-service options. How Self-Service is a Challenge to Organizations.
Callminer
FEBRUARY 5, 2020
The following options encompass the most widely used means of data capture for generating metrics: Surveys. Simple surveys often provide entirely anonymous avenues for customers and agents alike to voice their opinions. Many people answer differently in anonymous surveys than they would face to face. In Person Interviews.
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ShepHyken
JULY 15, 2016
This week on our Friends on Friday guest blog post my colleague, Tom Hoffman shares a personal story that translates into a great lesson for the customer experience. As part of his role, Hoffman works directly with clients on projects such as e-books, white papers, executive Q&As, case studies, and webinars. Shep Hyken.
ShepHyken
NOVEMBER 24, 2017
Then try asking them, through a survey. Provide the same level of service that you would in person or over the phone, take any opportunity to go the extra mile, and who knows—perhaps someday, you’ll be looked at as the prime example of how others should be using social media! Not sure where your customers go when they’re online?
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Callminer
MAY 27, 2020
To learn how AI can assist you in retaining top talent within your organization, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. “Traditionally, employee engagement might be examined by HR by way of an annual survey once a year, and this practice still occurs in many organizations.
Fonolo
JUNE 14, 2018
Overhauling company infrastructure to provide a more ‘personal’, intimate customer experience: Companies who have seen success in both online and in-store sales continue to reach the customer at every turn, via pop-up shops, alerts, and other innovative means. Adding to this personalization, chatbots can also field frequently asked questions.
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