Beyond Philosophy
FEBRUARY 14, 2020
He also sees a future where brands interact with people as if the brand was a person. We also discuss the essential considerations that every brand should make before launching their personalized interactions that aim to deepen the customer relationship and facilitate customer-driven growth. Click here to see how they can help you.
ShepHyken
JANUARY 14, 2025
How do personal interactions complement technology in creating a seamless customer service experience? How can AI be leveraged to provide personalized customer service interactions? Brands need to find the balance between embracing technology and maintaining human interaction.
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Beyond Philosophy
SEPTEMBER 20, 2024
Personalization is a developing area in Customer Experiences. to explore the rapidly evolving field of Personalization in Customer Experiences. Hill explains that personalization operates on a continuum, ranging from broad, branded communications to highly individualized content tailored to a single customer’s needs.
ShepHyken
OCTOBER 7, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is true personalization? How can AI enhance personalization? How does personalization contribute to customer loyalty and satisfaction? How can businesses balance personalization with customer data privacy concerns?
Advertiser: ZoomInfo
Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel
CCNG
NOVEMBER 13, 2024
A convergence of technology, labor, business, and consumer trends is fundamentally reshaping customer service, demanding a new strategy for success. At the same time, rapid advances in Artificial Intelligence (AI) are transforming technology and redefining how we live, work, and communicate.
ShepHyken
OCTOBER 21, 2024
Effectively using technology to communicate improves work efficiency and connectivity. Communication technology helps ensure that employees remain connected and well-informed and can support one another in real-time. Self-service technology helps streamline interactions and solve issues quickly.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Advertiser: TTEC
Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Hyper-personalize throughout the entire customer journey.
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Make conversations personal. Focus on people, not technology. With the right environment, your contact center will transform from a necessary operation to a beacon of customer excellence for your company’s brand. Start by making these 5 key changes: Work with your CRM. Make conversations flow effortlessly.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
We have added 10's of millions of personal emails and mobile records. Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. Find and connect with the right talent to fill roles fast with these tools: More data!
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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