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Continuous Improvement for Telemarketing Programs is Golden

Quality Contact Solutions

After countless hours of planning, preparation, and implementation, you finally have the new telemarketing program kicked off. Even though the new telemarketing program is running smoothly and considered a success, we should always look for ways to improve on the program. Download: 10 Ways to Use an Outbound Telemarketing Partner.

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Telemarketing Laws: The Good, Bad, and Ugly

Quality Contact Solutions

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. Here’s the good, bad, and ugly with telemarketing laws. DNC Telemarketing Laws. There are a few areas that companies seem to struggle with regarding telemarketing laws.

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7 Common TCPA Misconceptions

Quality Contact Solutions

Here are two areas: Calling Wireless Numbers: Some level of consent is required to use an automatic telephone dialing system (ATDS) when calling any? wireless telephone number , regardless if the call is B2B. Telemarketers cannot abandon more than 3% of live answered calls per campaign per 30-day period. We can help.

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6 Telemarketing Headsets to Consider for 2019

Calltools

Headsets for telemarketers have become increasingly sophisticated over the last couple of decades. The headset that works for one person, however, may not meet the needs of another telemarketer. With so many years of experience, it makes sense that the company has one of the best headsets for telemarketers.

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7 Ways to Thrive Working from Home as a Call Center Agent

Quality Contact Solutions

The key is to make it personal.?. Take regular breaks and remember that balancing work and your personal life is essential.?. Check out additional tips to thrive in your telemarketing job from home. Participating in meetings helps build camaraderie with the team and leadership, even when not in person.?. Have a routine.

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Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

They provide quality customer service and give their clients outstanding ROI by driving sales conversions through superb telemarketing, up-selling, and cross-selling strategies. These meticulous hiring standards include multi-level testing for call center agent personality and intelligence. Wireless broadband. Hospitality.

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Does Your Call Center Have The Right Tools For The Job?

Calltools

And since that position will be slightly different for each person, the best way to find that neutral posture is with an adjustable chair. According to Business News Daily , other features to look for include wireless options and adjustable keyboards. Sales and telemarketing software provides the right atmosphere, too.