ShepHyken
JANUARY 14, 2025
How do personal interactions complement technology in creating a seamless customer service experience? How can AI be leveraged to provide personalized customer service interactions? Storytelling is a powerful tool that captures customers’ attention and curiosity. Hospitality is more than a job.
Beyond Philosophy
SEPTEMBER 20, 2024
Personalization is a developing area in Customer Experiences. to explore the rapidly evolving field of Personalization in Customer Experiences. Hill explains that personalization operates on a continuum, ranging from broad, branded communications to highly individualized content tailored to a single customer’s needs.
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Beyond Philosophy
AUGUST 18, 2022
Furthermore, Cain thinks introverted personalities also have much to offer the world. Today, we discuss personality and try to correct imbalances placed on one type of personality over another. Instead, introversion means the person requires quiet, alone time to recharge. Personality vs. Situational Psychology.
CCNG
JANUARY 29, 2025
Its a common misconception – those tools may store information, but they fall short in delivering the right answers, actionable processes, and feedback loops for multi-channel support for both employees and customer self-service. Integrated Processes: No more switching tabs or juggling tools.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Find and connect with the right talent to fill roles fast with these tools: More data! We have added 10's of millions of personal emails and mobile records. What is ZoomInfo for Recruiters? Basic search: Easily search using keywords, job title, location, industry, and more.
ShepHyken
OCTOBER 7, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is true personalization? How can AI enhance personalization? How does personalization contribute to customer loyalty and satisfaction? How can businesses balance personalization with customer data privacy concerns?
ShepHyken
OCTOBER 28, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively balance customer self-service with personal interactions in high-stakes situations? AI-driven tools can handle simple queries and support human employees in answering complex questions.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results.
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Join CCNG and Chris Bauserman, VP Segment and Product Marketing for NICE inContact, for a discussion and set of tools that you can use to benchmark your operations and identify the next best action your organization can take to build your CX of the future. Personalized next steps: What 2019 hot topics are right for you to adopt?
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review. The best customer experiences go beyond the sale.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Dave Hoekstra, Calabrio
How can I make conversations personal over video? How can I make coaching as effective when not in person? Are there tools that can help me keep track of things more efficiently? The topics discussed during this webinar replay include: Do I need to score more calls when my agents are working from home?
Advertiser: ZoomInfo
These aren't just fancy tools — they're real game-changers. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection. We're talking about a complete shake-up powered by automation and artificial intelligence (AI).
Speaker: Dennis Snow, President, Snow & Associates
This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. Inspire personal accountability in the workplace. Scale your customer success program without losing that personal touch. In this webinar, you will learn to: Build a customer-centric culture.
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