VirtualPBX
JUNE 22, 2021
This week we want to thank our customer, 1st Classic Transportation, for participating in our new case study video that shows how successful the company has been in using its phone system to power through the economic slowdown caused by COVID-19. Your browser does not support the video tag. “I I Always Keep Going Back to Their Texting”.
ShepHyken
FEBRUARY 26, 2020
In Matt’s words, “The world is now on-demand and highly personalized. Personalization is a hot topic, and “on-demand” is about giving the customer what they want when they want it. If you travel, you know about the potentially long TSA (Transportation Security Administration) security lines. ® is another great example.
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Beyond Philosophy
MARCH 5, 2015
What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. Personally I hate it when you hear, “This flight is delayed because the inbound aircraft was late.” I know that! WHY was it late is always my thought….
Beyond Philosophy
AUGUST 21, 2020
My smartphone feels a lot more personal to me than my PC. In another paper, Professor Melumad’s research shows that people tend to be more self-disclosing of personal and intimate information on their phones relative to their PCs. One has to do with what I mentioned earlier about how my phone was more personal to me than the PC was.
ShepHyken
JANUARY 19, 2022
It could be something small – just something that proves the other person was thinking about you. . But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . Think about the last time you received a surprise from a friend or loved one.
Beyond Philosophy
AUGUST 20, 2020
My smartphone feels a lot more personal to me than my PC. In another paper, Professor Melumad’s research shows that people tend to be more self-disclosing of personal and intimate information on their phones relative to their PCs. We employ the phone for personal contact with friends and family. We Love Our Phones.
Beyond Philosophy
NOVEMBER 4, 2018
Uber reduces friction in the transportation business by increasing communication; you can see the drivers, it auto-populates your destination, and then it gives you the cost up front. What’s more, you can still go up to the cash register and order with a person if you like that better. Amazon makes it easy with “1-click ordering.”
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